Project Manager
New York City, NY - USA
Job Summary
Role: Project Manager
Location: Onsite
Duration: Long-term
Details:
* Leading end-to-end **Managed Print Services (MPS)** initiatives including large-scale printer deployments hardware refreshes and device lifecycle planning.
* Orchestrating complex installations by coordinating between business users third-party vendors and internal technical teams.
* Managing service delivery workflows within **ServiceNow** focusing on incident resolution request fulfillment and aggressive backlog reduction.
* Developing advanced **Power BI** dashboards to monitor SLA metrics track service performance and provide transparent project reporting to stakeholders.
* Troubleshooting printer connectivity by leveraging technical knowledge of **LAN/WAN wireless networks** and mobile printing environments.
* Collaborating with **Network IPT and Mobility** shared service teams to ensure seamless hardware integration and connectivity across the organization.
* Driving continuous service improvements and cost-saving opportunities through proactive asset inventory management and vendor performance reviews.
* Orchestrating complex installations by coordinating between business users third-party vendors and internal technical teams.
* Managing service delivery workflows within **ServiceNow** focusing on incident resolution request fulfillment and aggressive backlog reduction.
* Developing advanced **Power BI** dashboards to monitor SLA metrics track service performance and provide transparent project reporting to stakeholders.
* Troubleshooting printer connectivity by leveraging technical knowledge of **LAN/WAN wireless networks** and mobile printing environments.
* Collaborating with **Network IPT and Mobility** shared service teams to ensure seamless hardware integration and connectivity across the organization.
* Driving continuous service improvements and cost-saving opportunities through proactive asset inventory management and vendor performance reviews.