Manager-Commercial Excellence & Business Operations

Job Summary

This role leads Commercial Excellence Sales Operations and Marketing execution across the APOC India region. It is responsible for driving strategic initiatives optimizing commercial processes and supporting cross-functional execution to achieve revenue and profitability goals.

Responsibilities

Commercial Excellence & Sales Operations:

• Define and track KPIs to monitor business performance and support strategic goals.
• Develop field force targets and contribute to sales incentive plan design and validation.
• Lead business analytics and dashboard development to support leadership decisions.
• Promote CRM adoption (Salesforce) and advocate global sales play book to enable a performance-driven culture.
• Drive sales funnel progression and achievement of commercial excellence KPIs
• Ensure compliance with internal audit finance and statutory requirements.
• Coordinate order processing logistics and communication between importers/distributors and global teams.
• Manage distributor lifecycle including onboarding compliance checks sub-dx alignment contract support and database maintenance.
• Monitor market pricing distributor discounting and business support activities
• Oversee distributor governance at all levels (T1/T2/T3) and track performance
• Forecast demand manage inventory levels and mitigate product expiries and returns.
• Drive Integrated Business Planning (IBP) processes to ensure SKU-level forecasting accuracy. Ensure timely placement of monthly Purchase Orders and advance payments in alignment with IBP plans

Finance Planning & governance:

• Drive financial strategy planning and execution (e.g. rLBE pricing decisions) to meet P&L objectives of top-line GM and Div Margin.
• Proactively drive GMI projects to enhance profitability.
• Ensure timely inputs to calibrate provisions in the P&L and report financials weekly monthly and annually to required internal partner
• Ensure all expenses are captured or provided for under the appropriate heading.
• Build business cases for strategic projects and deals
• Support India to achieve monthly quarterly and annual revenue targets

Marketing & Strategic Initiatives:

• Support the development and execution of marketing strategies
• Monitor government business pipeline provide execution support and track progress
• Support new product launches identify growth opportunities and drive/monitor track performance of key growth drivers.
• Lead and execute strategic projects aligned with business objectives

Requirements: Education and Experience

Education: Bachelors degree in Science Business or accounting; MBA desirable.

Experience: 10-12 years- experience with at least 3 years in SFE commercial excellence or sales operations roles preferably within medical devices/diagnostics. Exposure of sales strongly preferred. Additional accounting and audit experience beneficial

Key attributes: Overall flair for numbers business orientation basic knowledge of CRM and systems ability to influence teams and managers

Managerial

• Strategic thinking & analytical skills
• Problem solving and decision-making skills
• Communication Skills & Clarity of thought

Behavioral

• Ability to influence cross-functional teams and senior leadership
• High integrity accountability and customer-centric mindset.
• Conflict management and strong interpersonal skills
• Agile mindset with a focus on continuous improvement.

Functional / Technical

• Functional & Technical Knowledge on incentives CRM MS Office tools etc.
• Flairs for numbers and forecasting (essential)
• Highly developed presentation skills