F&B Operations Executive
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Job Summary
Key Responsibilities:
Administrative & Operational Support
- Provide comprehensive administrative support to outlet managers and venue leadership teams;
- Maintain and update department SOPs menus training documents entertainment schedules and compliance logs;
- Report to the Director of Operations
Reservation Systems & Digital Presence
- Oversee and maintain all F&B reservation platforms including OpenTable and TheFork for all the outlets Anima Punch Room Jade The Roof
- Daily calling back the reservation of all outlets to confirm the presence of the guests;
- Manage daily the Hostess email replying to the guest in 24 hours in case of day off making sure the email will be checked from the Managers in charge of the day to avoid business loss;
- Ensure all outlet information operating hours menus and events/activations are accurately uploaded and kept current;
- Monitor reservation flow pacing and table allocation to support outlet operations.
- Ensure all guest online reviews on these platforms are responded to in a timely brand-aligned manner.
Hostess & Guest-Facing Responsibilities
- Warmly welcome guests and act as a brand ambassador in all interactions.
- Manage reservations walk-ins and seating plans to optimize guest flow and outlet efficiency;
- Coordinate with the service team and outlet managers to ensure seamless table management and guest satisfaction;
- Support VIP recognition and escort VIP guests to their tables when required;
- Maintain an organized and refined host stand including menus reservation notes and communication logs.
Guest Experience Service Excellence & Recovery
- Support Guest Relations tasks for F&B including managing VIP information special requests and pre-arrival coordination;
- Monitor guest feedback platforms (social channels Google TheFork) and compile actionable insights for outlet managers;
- Makes an input of all the negative cases to GXP with service recovery follow up
Events Entertainment & Programming
- Assist in coordinating internal and external events special menus collaborations and seasonal activations;
- Manage communications between F&B Events Culinary Marketing and other departments to ensure flawless execution;
- Support administrative aspects of private dining and group reservations when required
- Maintain the internal event calendar with accurate and up-to-date information including dates and times.
Digital Platform & Online Reputation Management
- Oversee and update content on digital F&B platforms including:OpenTable The Fork;
- Respond promptly and professionally to guest reviews and comments on:GoogleTripAdvisor -Reservation platforms and apps;
- Collaborate with the Marketing team to ensure a consistent voice and messaging across all channels.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
License or Certification: None
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
