CRM and Data Science Lead

Department Customer Engagement

LocationBangalore

Novo Nordisk India Pvt. Ltd.

As a CRM and Data Science Lead at Novo Nordisk India you will play a pivotal role to turn complex large-scale pharma commercial data into clear actionable decisions that drive growth. You bring deep command of CRM analytics and commercial datasets (sales market share HCP/account performance) and advanced data science (clustering market mix modeling forecasting omnichannel optimization). Youll own end-to-end analytics from raw Data to executive-ready insights and partner with Sales and Marketing to operationalize next-best actions channel mix and competitive intelligence.

Your New Role:

• Convert complex commercial datasets (sales market share CRM activity HCP/account data) into clear growth insights and risk signals for decisive action.
• Deliver executive-ready recommendations with quantified impact; build dashboards and narratives that accelerate data-driven decisions.
• Own commercial KPI frameworks (sales share engagement quality reach/frequency conversion uplift) and segment/cluster views to surface next-best-actions at HCP/account/region levels.
• Build and maintain advanced models (clustering/segmentation forecasting demand planning MMM) to inform strategy and resource allocation.
• Optimize omnichannel mix and budgets to maximize productivity; run sensitivity analyses A/B tests and causal inference to validate impact.

• Work closely with the different stakeholders i.e. a cross-functional team of business and data analysts leadership team and technical experts etc.

• Lead competitor intelligence and scenario planning to track market shifts launches and strategic risks/opportunities.
• Mentor CRM professionals; operationalize next-best-actions within CRM elevate campaign design and measurement and enforce data/process governance.

Skills & Qualifications:

• 3- 5 years in commercial analytics/data science (pharma/healthcare preferred) with M. Tech/MBA/MS/B. Tech; strong statistics/econometrics and hypothesis-driven problem solving.
• Advanced SQL and Python/R to analyze large commercial datasets; build reproducible pipelines and deliver rapid high-signal insights.
• Develop validated models (clustering/segmentation propensity/uplift forecasting MMM) using causal inference A/B testing and uncertainty quantification to drive decisions.
• Optimize omnichannel mix and budget allocation via ROI elasticity and sensitivity/scenario analysis; operationalize next-best-action logic for sales/marketing.
• Deep fluency in pharma commercial data (Market share Internal/External Sales HCP/account master CRM activity) and CRM platforms (Veeva/Salesforce); competitor intelligence and compliance-aware analytics.
• Translate analysis into executive-ready insights and narratives (Tableau/Power BI/Qlik); enforce KPI frameworks model monitoring and governance across the analytics lifecycle.

About the department

Novo Nordisk is a multinational company headquartered in Denmark and recognized for its leadership in the field of diabetes care. The India affiliate office is based in Bangalore and employs over 1200 professionals across various functions nationwide.

Working at Novo Nordisk

At Novo Nordisk wedontwait for change. We drive dynamic company in an even more dynamic industry and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation striving for excellence without fixating on perfection. We never shy away from opportunities to develop we seize them. From research and development through to manufacturingmarketingand sales wereall working to move the needle on patient care.

Contact

Tosubmityour application please upload your CV and motivational letter online (click on Apply and follow the instructions). Internal candidates are kindly requested to inform their line Managers before applying.

Deadline

10 April 2026 Applications are reviewed on an ongoing basis.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk were not chasing quick fixes were creating lasting change for long-term health. For over 100 years weve been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of whats possible in healthcare. We embrace diverse perspectives seek out bold ideas and build partnerships rooted in shared purpose. Together were making healthcare more accessible treating and preventing diseases and pioneering solutions that create change spanning generations. When you join us you become part of something bigger a legacy of impact that reaches far beyond today.