Client Services Assistant

The Student Health and Wellness Center (SHWC) is a primary care medical clinic for USF Students. Physicians nurse practitioners physician assistants and nurses provide medical evaluation and care by appointment. Specialty services include sexual health & gynecology dermatology sports medicine travel medicine psychiatry and antigen clinic. Lab services are available on site as well as aiding students with immunization insurance compliance and administering the student health insurance plan.

The Client Services Assistant (CSA) ensures access to Student Health services at all 4 locations for USFs student populations via the phone online or in-person. The CSAs are part of the SHWC Patient Services Team and are assigned as needed to work the Call Center or Front Desk on multiple floors/locations. Therefore this position serves as a vital link in the communication chain between the patient and caregiver and access to the services provided at all locations.

This position requires full-time availability and is scheduled for 40 hours per week.

Special Skills or Training: Punctuality reliability attention to detail ability to multi-task and strong customer service skills are pivotal to this role.

• 60%: Responsible for patient registration scheduling check in/out and posting self-pay medical charges and payments while ensuring that confidential patient information (demographics and insurance data) is accurately entered or updated into the current electronic medical records operating system (EMR) while adhering to HIPAA guidelines and current scheduling guidelines. Additional duties include greeting and assisting callers visitors and patients. Verifying student eligibility to access SHWC scanning insurance cards and ID Cards. Efficiently work with other programs utilized by SHWC in order to assist with scheduling effectively or obtaining information to perform daily duties.
• 15%: Process online appointment requests and respond to EMR questions/requests and with patients via phone emails and EMR while handling incoming calls and walk-ins.
• 10%: Assists SHWC clinical team with registration and scheduling requests. Monitor live chat with clinical staff and process requests in timely manner.
• 5%: Assists SHWC Compliance Office with with registration and scheduling requests for immunizations and lab compliance appointments.
• 5%: Attends meetings completes special assignments and performs other administrative duties as required to support the mission and function of the unit and SHWC.
• 5%: Performs other duties as assigned.

Minimum Qualifications:

This position requires a high school diploma or equivalent with two years of experience in an office or administrative support position. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. Testing may be required to assess competency on word processing software.

Preferred Qualifications:

At least 2 years of General Office Clinical or Call Center environment with one year of experience working with electronic medical records operating system (EMR) Microsoft Outlook Word Excel and Teams.