Manager, IT Production Support

FCT

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profile Job Location:

Ontario - Canada

profile Monthly Salary: Not Disclosed
Posted on: 2 days ago
Vacancies: 1 Vacancy

Job Summary

Company Summary

Come work for a company thats committed to the success of each and every employee. A place where innovators and collaborators come together and build on each others talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance default solutions and other real estate related products and services to legal lending valuation and real estate professionals across Canada. With FCT you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge purpose and the opportunity to grow both personally and professionally in a team-oriented environment youll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business and we actively work towards it every day.

As a Manager IT Production support you will be leading a team of highly skilled and experienced Application Support developers who is responsible for investigating Production Support issues and implementing application defect fixes and optimizations supporting customer launches and delivering low-to-medium complexity software enhancements in support of revenue generation and operational efficiencies. Your accountability includes Monitoring & Resolving production issues change management supports and handling day-to-day activities required to run the mission-critical systems for the company ensuring business service levels are met and environments are managed. As a manager you will also be playing a critical role in mentoring the team Incident Management and effective Problem management and engages 3rd party providers and/or Development as required.

HERES HOW YOULL CONTRIBUTE:

  • Improves team performance recognizes and rewards performance coaches employees supports their development and manages poor performance.
  • Recommends and implements solutions based on analysis of issues and implications for the business.
  • Identifies emerging issues and trends to inform decision-making.
  • Collaborate with Multiple geographical teams to ensure high-quality deliverables.
  • Investigation and troubleshooting of production problems and liaising with business vendors and IT groups for timely resolution.
  • Acts as the prime subject matter expert for internal/external stakeholders.
  • Supports deployment activities managing implementation issues to resolution.
  • Develop tools to automate tasks towards improved efficiencies
  • Provide input and insight towards on-going PS process improvements

HERES WHAT YOULL BRING:

  • Minimum 7 years of development experience Cloud technologies Angular and SQL
  • Minimum 3 years of experience as a team lead/manager.
  • Good understanding of techniques used in application troubleshooting/debugging.
  • Good understanding of database design development and maintenance practices.
  • Knowledge of support and operations practice concepts and technology obtained through formal training and/or work experience

Total Direct Compensation:

132200 - 161600

Any pay range is in $CAD. The stated pay range reflects the total expected compensation for this role (e.g. base pay plus any expected incentives or allowances where applicable)

HERES WHAT SETS US APART:

Through mentoring innovative tools and a variety of programs that engage and reward we empower each employee to be great and drive results.

  • Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials

  • Group retirement savings plan with company match

  • Paid holidays and generous paid time off

  • Hybrid work arrangements

  • Paid volunteer opportunities and charitable donation matching

  • Employee recognition programs that include referral incentives

  • Potential for performance-based incentives

  • The opportunity to participate in our stock purchase plan

  • And more!

*As per terms of the employment agreement

The Great Place to Work Institute has named FCT one of Canadas Top 50 Best Workplaces Best Workplaces in Canada for Financial Services & Insurance Best Workplaces in Canada for Women Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. Were also one of Achievers 50 Most Engaged Workplaces in North America.

By joining us you will not only be part of an award-winning organization you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act a request for accommodation will be accepted as part of FCTs hiring process.

To avoid any delays in the recruitment process if you require accommodation to apply please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment hiring placements transfers promotions training compensation benefits discipline and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race colour place of origin ethnic origin citizenship handicap (including mental and physical disability) sex sexual orientation gender identity and expression creed (religion) marital status family status (being in a parent/child relationship) age or any other basis prohibited by the applicable provincial or federal human rights legislation.


Required Experience:

Manager

Company SummaryCome work for a company thats committed to the success of each and every employee. A place where innovators and collaborators come together and build on each others talents. Where diversity is welcomed and celebrated.FCT provides industry-leading title insurance default solutions and ...
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About Company

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At FCT we offer innovative processing solutions and title insurance for every stage of the real estate lifecycle. Learn more about what we can do for you.

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