Help Desk System Analyst [OKTA, Crowdstrike] Atlanta, GA
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Job Responsibilities:
- Respond to and resolve technical support tickets related to Windows 11 Active Directory Microsoft O365 network connectivity VPN and RDP.
- Assist users with password resets PST file management and Exchange Admin tasks.
- Provide hands-on and remote support for hardware software and IP phone systems (e.g. Microsoft Teams).
- Use ticket tracking systems to document prioritize and track user issues effectively.
- Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution.
- Support security and authentication tools such as OKTA and Crowdstrike.
- Maintain knowledge of AWS and SharePoint systems to assist users as needed.
- Deliver exceptional customer service to end-users via phone email and face-to-face interactions.
- Collaborate with IT teams to ensure smooth operation of company-wide systems.
Preferred Qualifications:
- 3 years of experience in a technical support or help desk role.
- Strong understanding of Windows 11 Active Directory and Microsoft O365.
- Experience troubleshooting network connectivity VPNs and IP phone systems.
- Familiarity with security tools (OKTA Crowdstrike) and cloud environments (AWS).
- Proficiency with ticket tracking systems and remote support tools.
- Certifications such as CompTIA A Microsoft Certified: Modern Desktop Administrator Associate or similar are highly desirable.
- Excellent communication and interpersonal skills to interact with users of varying technical expertise.
- Strong organizational skills and attention to detail in documenting issues and resolutions.
Required Experience:
IC
