Hrbp

Key Responsibilities

Strategic Partnership

• Partner with department heads to understand business objectives and translate them into HR priorities (talent retention engagement productivity).

• Provide data-driven HR insights to leadership turnover analysis headcount planning employee engagement trends and hiring forecasts.

• Act as a bridge between business units and the central HR team (recruitment payroll comp & ben L&D).

Talent Management & Workforce Planning

• Collaborate with recruiters to forecast hiring needs based on business growth and attrition rates (especially for field sales collection officers branch staff).

• Participate in interview and selection processes for key roles; ensure fit with both technical requirements and company culture.

• Support onboarding and offboarding processes to ensure smooth integration and compliance.

Employee Relations & Engagement

• Serve as the primary HR point of contact for employee concerns grievances and disciplinary actions ensuring fair timely and legally compliant resolution.

• Conduct regular stay interviews exit interviews and pulse surveys; analyze data to improve retention.

• Plan and execute employee engagement initiatives (recognition programs team-building events wellness activities) suitable for a BGC office and field teams.

Performance Management

• Guide managers in setting SMART goals conducting performance appraisals and providing continuous feedback.

• Support the implementation of performance improvement plans (PIPs) for underperforming employees.

• Track performance metrics (e.g. sales targets collection efficiency customer service KPIs) and link them to HR actions (training promotion reassignment).

Compliance & Policy Implementation

• Ensure HR policies and labor standards comply with Philippine labor laws (DOLE regulations contract types working hours overtime 13th month etc.).

• Assist in updating and communicating the employee handbook code of conduct and disciplinary procedures.

• Manage administrative due process for investigations hearings and terminations when necessary.

Learning & Development

• Identify skill gaps within business units (e.g. negotiation skills for sales compliance for credit resilience for collections).

• Coordinate with L&D team or external providers to deliver relevant training programs.

• Support career pathing and succession planning for high-potential employees.

HR Operations & Reporting

• Maintain accurate employee records (promotions transfers separations disciplinary actions) in HRIS.

• Prepare monthly HRBP reports attrition rate absenteeism case resolution time engagement scores.

• Assist in payroll-related validations (attendance leaves adjustments) as needed.

Qualifications & Requirements

• Education:Bachelors degree in Psychology HR Management Business Administration or related field. CHRP or other HR certification is a plus.

• Experience:Minimum 46 years of HR experience with at least 2 years as anHRBP or HR Generalist supporting front-line / operational teams. Experience inconsumer finance fintech telecom retail or installment salesis strongly preferred.

• Industry knowledge:Familiarity with high-volume hiring field staff management and handling sensitive employee relations in a fast-paced environment.

• Technical skills:Proficient in HRIS (e.g. Sprout BambooHR or SAP SuccessFactors) Google Workspace / MS Office (Excel for data analysis).

• Soft skills:Strong business acumen conflict resolution coaching communication and problem-solving skills.

• Language:Fluent in English and Filipino (Tagalog) must be able to conduct investigations and communicate with all levels.

• Availability:Willing to work on-site in BGC and occasionally visit other branches or field offices.