Car Wash Manager

Car Wash Manager

Bob Loquercio Auto Group

The Car Wash Manager is responsible for the overall performance profitability and operational excellence of the car wash location. This role provides leadership to the Site Supervisor sets performance expectations and ensures consistent execution of company standards across people sales service safety and maintenance.

Benefits:

• Medical Plan

• Dental Plan

• Vision Plan

• 401(k) Savings Plan

• Basic Life Insurance

• Accident & Critical Illness Insurance

• Discounts on Products and Services

• Flexible Schedules

• Work Life Balance

Key Responsibilities:

Leadership & People Management:

- Lead coach and develop the Site Supervisor and hourly team members

- Set clear expectations for performance conduct and customer service

- Oversee hiring onboarding training and retention efforts

- Conduct regular performance reviews and corrective actions when needed

- Build a culture of accountability teamwork and pride in the site

Operations Oversight:

- Ensure daily operations are executed consistently and efficiently

- Hold Site Supervisor accountable for staffing levels scheduling and shift coverage

- Ensure compliance with SOPs safety standards and cleanliness expectations

- Monitor cash handling loss prevention and operational controls

- Step in as needed to support operations during peak times or staffing gaps

Sales & Membership Performance:

- Own site-level KPIs including revenue memberships labor and customer satisfaction

- Coach Site Supervisor on up-selling membership conversion and customer engagement

- Analyze performance trends and implement action plans to improve results

- Ensure promotional programs and pricing strategies are executed correctly

Maintenance & Asset Protection:

- Oversee preventative maintenance programs and inspection routines

- Coordinate with vendors technicians and ownership on repairs and capital needs

- Ensure equipment tunnel vacuums and property are maintained to company standards

- Hold the Site Supervisor accountable for reporting issues and following maintenance protocols

Customer Experience & Brand Standards:

- Ensure a consistently high-quality customer experience

- Address escalated customer concerns and resolve issues professionally

- Maintain brand standards for appearance signage and site presentation

- Serve as a visible leader who models excellent service and professionalism