IT Help Desk Entry Level

St. Petersburg, FL - USA

Monthly Salary: Not Disclosed

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

Put your computer support experience to work as an Entry-Level Help Desk Support Administrator at Crown Automotive Group!

This on-site position provides support to Crowns Systems Support Techs and all systems users and handles special projects as requested.

Must have at least one (1) year of experience supporting users in a medium to large network environment using Active Directory

This is an hourly position paying $15/hr - $17.50/hr based upon experience.

Our IT team has an immediate need for the right person for the job! We are a very busy automotive dealership with multiple locations in FL OH and TN.

Knowledge and experience in Dealership Management Systems (DMS) is a BIG PLUS!

Our currentDMS is PBS Systems and we use it in all dealerships.

Family owned since 1969 our tremendous growth includes tenured employees who have been promoted through the ranks over the years.

There is a true commitment toexcellence in allwe do and we value our experienced and knowledgeable Crown Teams!

Below are the benefits offered:

Medical dental and vision insurance
- NO Health Plan Price Increase in FOUR years!
- January Health Plan Premium Holiday for the past FOUR years
- Based upon Plan Performance as a Group
Paid Time Off (PTO)
Short- and long-term disability coverage
Life insurance
Flexible spending accounts
401K w/ company match
The stability of an established company
Ongoing professional development
Opportunity for growth and advancement
Opportunities to serve your community

Responsibilities:

Work with IT Systems Support Techs to resolve outstanding issues.
Provide hardware and software support to all departments connected to the dealer management system and network.
Evaluate test determine document and recommend system procedures to users.
Design develop and update computer support documentation and support materials.
Establish and maintain effective working relationships with IT department staff end users vendors and managers.
Be available to participate in IT Departments on-call duties on a rotating basis.
Provide assistance to all end users in the dealerships.
Attend department meetings as requested.
Communicate effectively both verballyand in written form.
Report any safety issues immediately to management.
Comply with all policies as described in the Crown Employee Handbook.
Other duties may be assigned based on companys needs.

Qualifications Below:

Education:

College Degree or substantial coursework in IT-related programs preferred
Applicable Certifications preferred

Experience:

Must have at least one (1) year of experience supporting users in a medium to large network environment using Active Directory
Previous Dealer Management System is a PLUS! Current DMS is PBS Systems
Prefer prior experience supporting Active Directory Microsoft Exchange Microsoft Office / Microsoft 365 and MFA

Technical or Administrative Knowledge:

Thorough knowledge and experience with Microsoft Office. Ability to support users in these applications
Pleasant and professional telephone skills are important as all IT staff answers incoming calls to Help Desk
Good documentation skills are helpful to keep everyone informed of new procedures and processes
Strong communication skills are necessary to troubleshoot hardware and software issues
Ability to:
- Perform mathematical functions as necessary
- Apply concepts- fractions percentages ratios and proportions to practical situations
- Define problems collect and analyze data establish facts and draw valid conclusions.
- Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Special Skills/Abilities:

Exceptional teamwork skills.
Able to participate in a rotational schedule
- Includes working one or more Saturdays each month and having a weekday off
Able to participate in a rotational schedule to handle after-hours support requests
- The typical length of each on-call period is 7 days. The On-Call Cellphone is normally exchanged on Monday (or next business day if Monday is a holiday)
Able to handle stress and problems effectively and maintain a professional demeanor in all situations
Proficient business writing skills and ability to compile reports create support documentation for future reference and open trouble tickets that effectively describe the issue to be resolved
Ability to explain technical problems and procedures in non-technical terms to Crown employees and management
Attention to detail imperative
Must maintain professional appearance and demeanor at all times
Ability to meet US employment and Crowns eligibility requirements

Apply TODAY to join our team of professionals at Crown!

At Crown Automotive Group our culture is defined by our unwavering commitment to being EmployeeCentric. We prioritize the well-being growth and happiness of every member of our team because we understand that our employees are the driving force behind our success. With a focus on transparency collaboration and respect we foster an environment where every individual feels valued supported and empowered to thrive.

Join us and become part of a company culture where your voice is heard your ideas are valued and your potential is limitless.

We are an Equal Opportunity Employer and a Drug Free Workplace

Required Experience:

Junior IC

Put your computer support experience to work as an Entry-Level Help Desk Support Administrator at Crown Automotive Group!This on-site position provides support to Crowns Systems Support Techs and all systems users and handles special projects as requested.Must have at least one (1) year of experienc...