Director, Site Reliability (SRE, SLI SLO, Monitoring, Automation)

The Director Site Reliability Engineering (SRE) will lead reliability performance and observability initiatives for a portfolio of Vertafore products. This role owns SLIs/SLOs incident response automation and CI/CD practices for assigned product families. Directors will manage multiple teams and collaborate withProductDevelopment Cloud OperationsInformation Securityand other SRE leaders to ensure operational excellence.

Key Responsibilities

• Product Reliability Leadership

• Define and enforce SLIs/SLOs fora subset of Vertafore flagshipproducts.

• Drive observability strategy across application and infrastructure layers.

• Release Engineering & Automation

• Oversee CI/CD pipelines for product deployments usingtools likeGitLab Jenkins AnsibleLaunchDarkly.

• Implement Infrastructure-as-Code (Terraform AWS CloudFormation/CDK) for application provisioning.

• Incident Management

• Define24x7 on-call rotations for assigned products; ensure rapid resolution and blameless postmortems.

• Cross-Functional Collaboration

• Partner with Cloud Ops on capacity planning OS patching (app tier) and load balancing (ALB F5).

• Align reliability goals with product roadmaps and customer SLAs.

• Team Leadership

• Managea group ofManagers and Engineers; mentor teams on automation observability and reliability best practices.

Qualifications

• Bachelors degree in Computer ScienceInformation Systems or related field.

• 18 years inSoftware EngineeringSRE DevOps or reliability roles; 5 years in leadership(Director).

• Proven ability toleveragesoftware engineeringprinciples andpractices tosolve reliability andoperationalchallenges.

• Expertisein CI/CD observability and incident response.

• Strong AWS knowledge and experience with container orchestration.

• Proven ability to lead reliability programs across multiple SaaS products.

• Experience architecting applications or infrastructure forhighgrowthcloud platforms.

• Experience in B2B SaaS environments involving large-scale distributed systems.

• Proven leadership communicating and influencing at team peer andleadershiplevels.

• Demonstrated experience driving operational excellence through metricsandKPIs.

• (Preferred)Background supporting financial services healthcare or regulated industries.