IT Help Desk Intern

Job Type: Summer Intern
Pay: $18/hour
Schedule: Temporary Full-Time (MayAugust)

Why Kendal

At Kendal at Lexington we believe that every role contributes to the safety comfort and well-being of our residents. Guided by Quaker values including equality peace simplicity integrity and community we foster a respectful and inclusive environment where staff and residents can thrive.

As an IT Help Desk team member you play a key role in helping residents stay connected engaged and confident in using technology. Your support enhances daily life for our community while contributing to a collaborative and responsive IT team.

What You Will Do

• Provide end-user IT support and training for residents across the Kendal at Lexington community
• Support a variety of devices including Apple computers iPhones iPads Windows computers Android phones and tablets
• Troubleshoot and resolve hardware and software issues in a timely and professional manner
• Assist residents with software applications including email Microsoft Office resident engagement platforms and Wi-Fi connectivity
• Provide end-user IT support for staff as needed
• Assist with audio/visual setup for meetings events and presentations
• Support installation removal and setup of IT equipment across campus
• Assist with preparing equipment for e-waste disposal
• Collaborate with the IT team on projects and additional responsibilities as assigned
• Prioritize and manage daily tasks effectively while responding to support requests
• Maintain professionalism patience and strong communication when working with residents families and staff

What You Bring

• 12 years of experience in IT support preferred
• Experience providing hardware and software support to end users
• Strong knowledge of Microsoft and Apple products
• Excellent communication and customer service skills
• Strong analytical and problem-solving abilities
• Ability to prioritize tasks and manage time effectively
• Team-oriented mindset with the ability to work independently when needed
• Experience working in a healthcare or senior living environment is a plus
• CompTIA A or Network certification is a plus
• Commitment to maintaining confidentiality and professionalism

Physical Demands

• Prolonged periods of sitting and working at a computer
• Prolonged periods of standing bending and reaching
• Ability to lift up to 25 pounds as needed

Required Experience:

Intern