Dutch Customer Agent in Sofia

Start a New Adventure in Vibrant Bulgaria!

Kick off a rewarding career in a country known for its beautiful landscapes rich culture and welcoming atmosphere. From dynamic cities to peaceful countryside and historic landmarks Bulgaria offers a great environment to grow your career in customer support.

About the Role:

As a Customer Agent you will be the first point of contact for customers ensuring every interaction is handled with professionalism clarity and a customer-focused approach. Your communication skills and problem-solving mindset will help create smooth and positive experiences.

Key Responsibilities:

• Assist customers via phone email and chat by answering questions resolving issues and providing guidance
• Deliver clear and accurate information about products services and company processes
• Support account updates order inquiries troubleshooting and general requests in a timely manner
• Maintain accurate records of customer interactions to ensure consistency and quality of service
• Stay up to date with company policies tools and service updates
• Collaborate with team members to improve processes and enhance customer satisfaction

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical creative and communication abilities
• Mindset: Professional detail-oriented proactive and eager to learn and grow

Benefits:

• Competitive Salary: Based on your experience and skills
• Performance Bonuses: Rewards for outstanding service
• Comprehensive Insurance: Health and life coverage for your well-being
• Meal Allowance: Support for daily meals
• Hybrid Work: Balance the best of in-office collaboration and remote flexibility

Ready to turn travel dreams into reality Apply today and kickstart your career in the exciting world of travel!