Principal Presales Solution Architect

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes business-critical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Docusign APJ is growing and we are looking for enthusiastic and passionate people to join our high-performance team who are excited to make a difference and help our customers. The Presales Solutions Architect role is a key representative of the Docusign Sales team who partners with the Commercial and Enterprise field sales teams to understand customer business challenges complex processes and architectural landscapes and to build world-class integrated solutions leveraging Docusigns Intelligent Agreement Management platform and related solutions. Through engaging stories and custom-built demonstrations the Solutions Architect illustrates the value and benefits of modernising a prospects agreement processes via Docusign IAM. This is a highly technical customer-facing role requiring strong architecture capability platform thinking and the ability to influence both technical and business stakeholders across APJ.

This position is an individual contributor role reporting to the Director of Solution Architecture APJ.

Responsibility

• Establish technical credibility and maintain expert-level knowledge of Docusign products. Have a deeper level of expertise around the Docusign IAM Platform and related solutions (Salesforce etc.)

• Leverage your product expertise custom product demonstrations technical Q&A business process diagrams and product roadmap discussions

• Understand industry usage value and best practices when deploying the Docusign IAM solutions to help support sales partners and customers

• Engage in meaningful business and technical conversations sharing industry insights with key stakeholders from all levels and business units within large enterprise organisations

• Collaborate with the Enterprise field sales team to support the sales process and to cultivate and secure net-new business within an assigned territory and targeted accounts

• Participate as a technical expert in sales meetings to position the customer solutions and security differentiators relating to Docusign solutions

• Lead presales and POC engagements with customers to deliver customised product demonstrations showcasing how the DocuSign IAM addresses desired customer outcomes

• Uncover comprehend and document customer-related complex business challenges processes and enterprise architecture

• Articulate selected recommendations and the business value they provide to diverse audiences

• Work collaboratively with sales partners and other internal teams to ensure adequate knowledge of the Docusign platform and our sales process to provide a world-class buying experience

• Design end-to-end solution architectures across Docusign IAM (eSignature CLM IAM integrations AI capabilities)

• Lead deep discovery and qualification translating business requirements into scalable technical solutions

• Own and deliver a technical win strategy for complex and enterprise opportunities

• Design solution architectures and provide guidance on integrations data flows security and scalability supported by architectural diagrams and solution blueprints.

• Ad hoc duties as directed by Management

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.

Basic

• 7 years experience in a technical presales role selling enterprise-level software

• BS/BA degree or equivalent in relevant work experience

• 3 years of experience working with Docusign products or similar agreement contract lifecycle management (CLM) or workflow automation platforms.

• Ability to travel 20% or more as needed

Preferred

• Experience delivering tailored software demonstrations across in-person and virtual environments

• Proven background in SaaS solution selling and delivery

• Ability to produce and interpret technical business documentation (e.g. workflows proposals SOWs RFPs/RFIs)

• Experience engaging stakeholders at all levels of an organisation

• Familiarity with enterprise systems (e.g. ERP CRM ECM) and platforms such as Docusign Salesforce SAP Ariba or ServiceNow

• Experience with system configuration and integrations including APIs (REST/SOAP) data flows and web technologies

• Understanding of contract lifecycle management workflow automation and eSignature solutions

• Strong communication presentation and business analysis skills

• Creative problem solver with a collaborative mindset

• Ability to operate independently prioritise effectively and thrive in a fast-paced environment

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge skills and experience.

Based on applicable legislation the below details pay ranges in the following locations:

California: $X/hour - $X/hour or $X - $X base salary

Illinois Colorado Massachusetts and Minnesota: $X/hour - $X/hour or $X - $X base salary

Washington Maryland New Jersey and New York (including NYC metro area): $X/hour - $X/hour or $X - $X base salary

Washington DC: $X/hour - $X/hour or $X - $X base salary

Ohio: $X/hour - $X/hour or $X - $X base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time permanent basis without the need for current or future sponsorship.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .

If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska Hawaii Maine Mississippi North Dakota South Dakota Vermont West Virginia and Wyoming.

Its important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience skill aptitude and a can-do approach. We will not discriminate based on race ethnicity color age sex religion national origin ancestry pregnancy sexual orientation gender identity gender expression genetic information physical or mental disability registered domestic partner status caregiver status marital status veteran or military status or any other legally protected category.

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