Help Desk Analyst 1 Maine eCourts
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Job Location:
Machias, WA - USA
Monthly Salary:
Not Disclosed
Posted on:
8 days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary:
The Help Desk Analyst provides technical support to staff and internal participants both in person and remotely for a variety of hardware and software issues. This includes troubleshooting tier 1 computer problems supporting audio/video equipment and assisting with help desk tickets. The role requires travel between office locations using a personal vehicle with mileage reimbursement.
The Help Desk Analyst provides technical support to staff and internal participants both in person and remotely for a variety of hardware and software issues. This includes troubleshooting tier 1 computer problems supporting audio/video equipment and assisting with help desk tickets. The role requires travel between office locations using a personal vehicle with mileage reimbursement.
Location:Machias Maine United States
Responsibilities:
- Provides technical support for desktops/laptops printers scanners audio/video equipment VOIP desk-sets document cameras and presentation software.
- Diagnoses and resolves tier 1 computer issues.
- Assists with help desk tier 1 trouble tickets.
- Supports hardware and software used for electronic record keeping.
- Ensures information systems operate securely and reliably.
- Maintains and manages hardware inventory data.
- Assists in drafting and documenting department and operational procedures.
- Writes work orders for vendor services.
- Supports and learns various platforms (e.g. Zoom Windows OSX Google Unix Android IOS).
- May host remote video proceedings in special circumstances.
- Provides technical support for desktops/laptops printers scanners audio/video equipment VOIP desk-sets document cameras and presentation software.
- Diagnoses and resolves tier 1 computer issues.
- Assists with help desk tier 1 trouble tickets.
- Supports hardware and software used for electronic record keeping.
- Ensures information systems operate securely and reliably.
- Maintains and manages hardware inventory data.
- Assists in drafting and documenting department and operational procedures.
- Writes work orders for vendor services.
- Supports and learns various platforms (e.g. Zoom Windows OSX Google Unix Android IOS).
- May host remote video proceedings in special circumstances.
Required Skills & Certifications:
- Experience with and supporting videoconferencing equipment and audiovisual equipment.
- Basic working knowledge of audio equipment.
- Experience diagnosing and fixing tier 1 computer issues.
- Experience with and supporting videoconferencing equipment and audiovisual equipment.
- Basic working knowledge of audio equipment.
- Experience diagnosing and fixing tier 1 computer issues.
Preferred Skills & Certifications:
- Not specified.
- Not specified.
Special Considerations:
- Travel is required between office locations using a personal vehicle; mileage will be reimbursed.
- Travel is required between office locations using a personal vehicle; mileage will be reimbursed.
Scheduling:
- Duration: 04 months (Possible of extensions)
- Duration: 04 months (Possible of extensions)
