Director, Operational Excellence & Service Transformation
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Job Location:
Monthly Salary:
Posted on:
9 days ago
Vacancies:
1 Vacancy
Job Summary
Role Overview
The Director of Operational Excellence & Service Transformation leads enterprise-wide initiatives that ensure reliable scalable service delivery while embedding Lean principles and continuous improvement across commercial and operational value streams. This role partners across operations technology product and external stakeholders to improve customer outcomes operational efficiency and long-term business growth through disciplined execution data-driven decision-making and standardized ways of working.
Key Responsibilities:
Service Delivery & Reliability
- Lead strategies that drive consistent high-quality service delivery through repeatable measurable and process-driven approaches.
- Ensure operational reliability across customer-facing and transactional services coordinating cross-functional teams to deliver outcomes on time and as expected.
- Influenceservice expansion strategies operational readiness and scalable delivery models.
Operational Excellence & Lean Transformation
- Drive Lean transformation initiatives across service and technology value streams using industry best practices.
- Establish governance frameworks including standard work KPIs visual management and performance routines.
- Lead value stream mapping and workflow redesign to improve speed capacity and customer experience.
Continuous Improvement & Capability Building
- Lead Kaizen events and problem-solving initiatives from concept through sustainment.
- Coach leaders and teams on Lean principles structured problem-solving and continuous improvement practices.
- Promote a culture of accountability ownership and data-driven decision-making.
Technology & Enablement
- Partner with technology and product teams to define operational requirements for automation systems and analytics.
- Translate operational needs into clear business requirements supporting scalable service delivery.
- Support discovery design and rollout of tools that increase efficiency while preserving service quality.
Cross-Functional Leadership & Stakeholder Engagement
- Lead and influence cross-functional teams and external partners to support growth and transformation initiatives.
- Communicate effectively with executive technical and frontline stakeholders.
- Manage multiple initiatives simultaneously in a fast-paced environment.
Qualifications
- Bachelors degree in business operations information systems ora relatedfield;Mastersdegree preferred.
- 10 years of progressive leadership experience in service delivery operations or business process improvement.
- Extensive experience leading Lean Continuous Improvement or Operational Excellence initiatives.
- Expertisein Lean tools such as Value Stream Mapping Kaizen Visual Management Standard Work and problem-solving frameworks.
- Experience defining business requirements for technology-enabled process improvements.
- Strong analytical facilitation andchangeleadership skills with influence across functions.
- Proven ability to manage multiple complex initiatives and deliver measurable business results.
- Lean Six Sigma Black Belt or Master Black Belt certification preferred.
- Ability to travel up to20-25% as.
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability optimize and align work focus on the customer and cultivate innovation.
- Do Whats Right. We champion integrity and good character. Our team members model ethical behavior demonstrate good judgment and are courageous.
- Choose Courage Over Comfort. We lean into the conversations decisions and actions that move the business forward even when they feel uncomfortable. We challenge assumptions address issues early and prioritize progress over ease.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate value differences think and act globally foster an engaging work environment and recognize and develop others.
With your explicit consent which you provided as part of the application process we will retain candidate personal data solely for the business purpose for which it was no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.
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Required Experience:
Director
About Company
Verra Mobility is a global leader in safe mobility technologies, offering smart transportation solutions to help communities move safely and efficiently.
