Transaction Processor Customer Service (CSR)
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Job Location:
East Hartford, CT - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Transaction Processor / Customer Service (CSR)
Location: East Hartford CT 06108
Duration: 06 - 12 Months
Shift Timing: 08:30 AM - 05:00 PM (Monday - Friday)
Pay Rate: $20.69/- on W2
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Roles and Responsibilities:
We are seeking Transaction Processor Associate II professionals to support a high-volume administrative and processing environment in East Hartford CT. This is a hybrid role that combines transaction processing data entry and light customer support.
In this role you will work with programs that provide financial assistance (e.g. SNAP-related benefits) ensuring accurate processing of consumer information and maintaining high productivity and quality standards.
Process and submit denial letters and eligibility-related documentation accurately and in compliance with procedures
Perform data entry and screening of consumer information using multiple systems
Maintain high standards for productivity accuracy and quality (QAP)
Research analyze and update consumer records as needed
Communicate with clients via written and verbal channels
Provide support to the call center team during peak times (inbound inquiries)
Accurately document all interactions and updates
Ensure timely completion of tasks to meet contract deadlines
Adhere to attendance compliance and workplace policies
Contribute to a positive team environment and continuous improvement efforts
Perform data entry and screening of consumer information using multiple systems
Maintain high standards for productivity accuracy and quality (QAP)
Research analyze and update consumer records as needed
Communicate with clients via written and verbal channels
Provide support to the call center team during peak times (inbound inquiries)
Accurately document all interactions and updates
Ensure timely completion of tasks to meet contract deadlines
Adhere to attendance compliance and workplace policies
Contribute to a positive team environment and continuous improvement efforts
Required Qualifications
High School Diploma or GED required
Must meet at least two of the following:Associates degree or higher
6 months of call center or customer-facing experience
Experience processing eligibility or transactional data
Typing speed of 40 WPM
Strong attention to detail and accuracy
Ability to work in a fast-paced structured environment
Must meet at least two of the following:Associates degree or higher
6 months of call center or customer-facing experience
Experience processing eligibility or transactional data
Typing speed of 40 WPM
Strong attention to detail and accuracy
Ability to work in a fast-paced structured environment
Key Skills & Competencies
Strong data entry and multi-system navigation skills
Ability to prioritize tasks and meet production goals
Analytical thinking and problem-solving ability
Excellent communication and interpersonal skills
Ability to work independently after training
Flexibility and adaptability in a changing environment
Professionalism and reliability with strong attendance
Ability to prioritize tasks and meet production goals
Analytical thinking and problem-solving ability
Excellent communication and interpersonal skills
Ability to work independently after training
Flexibility and adaptability in a changing environment
Professionalism and reliability with strong attendance
Preferred Qualifications
Experience in public assistance programs (SNAP Medicaid etc.)
Prior experience in high-volume processing or back-office operations
Customer service experience handling sensitive or escalated situations
Prior experience in high-volume processing or back-office operations
Customer service experience handling sensitive or escalated situations
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