Technology Manager- ESB

In this position

As a Go To Market Lead (GTM) for Ford Lincoln Protect Portal and Extended Service Plans System (ESPS) with a focus on North American contract sales and registrations processes you will support the product team by translating business requirements into actionable technical tasks. Your primary focus is to ensure the development team has a clear well-documented backlog and to assist in the day-to-day management of the product lifecycle. This is a growth-oriented role designed for someone with strong organizational skills who is eager to master Agile methodologies and product strategy. This position is a key member of the Ford Lincoln Protect team and leads system improvement initiatives that attract and retain dealers to the Ford Lincoln Protect brand.

What Youll Do

1. Backlog Support & Execution

User Story Writing: Draft clear and concise user stories that include detailed acceptance criteria.

Backlog Refinement: Assist in the continuous grooming of the product backlog ensuring tasks are estimated prioritized and ready for development.

Daily Coordination: Attend daily stand-ups to clarify requirements for the developers and help remove immediate blockers.

Quality Assurance: Perform initial sanity checks on completed features to ensure they meet the defined acceptance criteria before the final review. Develop and execute comprehensive test plans to ensure that the business requirements have been met and existing functionality continues to operate as expected (i.e. regression testing).

2. Stakeholder & Requirement Gathering

Information Gathering: Interview stakeholders and users to document their needs and pain points.

Documentation: Maintain product documentation including feature lists and user guides.

Status Reporting: Help prepare progress reports and presentations for stakeholders regarding sprint goals and release timelines.

3. Learning & Strategy Contribution

Data Analysis: Monitor basic product metrics and report out findings.

Agile Mastery: Actively participate in Retrospectives and Sprint Planning to improve the teams efficiency and effectiveness

4. Collaboration

Bridge Building: Act as a point of contact between the business and the technical team ensuring clear communication.

Design Partnership: Work closely with UX/UI designers to ensure wireframes and mockups align with the user stories you have written.

Youll have

• Experience: 2 years of experience in project coordination business analysis or a role within a software development environment.
• Analytical Capabilities: The ability to analyze complex systems and processes to identify and implement solutions that intuitively add value and optimize efficiencies.
• Communication: Strong written and verbal communication skillsthe ability to explain the why behind a task.
• Detail-Oriented: Exceptional organizational skills; you are the person who notices when a requirement is missing or a deadline is slipping.
• Technical Literacy: Ability to understand technical discussions and a willingness to learn the architecture of the product.

Even better you may have...

• Agile Knowledge: Basic understanding of Agile principles - Preferred
  
  

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:

Immediate medical dental vision and prescription drug coverage

Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up child care and more

Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more

Vehicle discount program for employees and family members and management leases

Tuition assistance

Established and active employee resource groups

Paid time off for individual and team community service

A generous schedule of paid holidays including the week between Christmas and New Years Day

Paid time off and the option to purchase additional vacation time.

This position is a leadership level 6.

For more information on salary and benefits click here: sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.

Onsite work of up to four days per week may be required for candidates within commuting distance of a Ford hub location. #LI-Hybrid #LI-LB1