Gaming Shift Manager

The incumbent is responsible for developing an entertaining environment that creates excitement for guests and employees promoting and retaining a highly skilled work force.  Responsible for actively building relationships with players and acts as a mentor to employees in order to build their player development skills; provides career development and direction for employees.  Manages staff and resources related to Gaming Operations on an assigned shift ensuring compliance with established regulations

Qualifications :

Delivers superior internal and external guest service the Boyd Gaming Way and works harmoniously with fellow team members.

• Establishes and develops relationships with customers through positive effective interaction focusing on loyalty and profitability of specific player segments.
• Hires trains evaluates and motivates staff in order to develop a more qualified work force; monitors floor coverage and manages labor and expense margins.
• Assists in establishing objectives standards and guidelines; assists in preparing and monitoring budget to achieve and maintain maximum department revenues.
• Provides information and recommendations to senior management regarding market strategies product innovation and customer service issues.
• Oversees all aspects of gaming customer service; works closely with all departments including Players Club VIP Services Beverage and Cashiers
• Works closely with gaming performance personnel to ensure all gaming products and associated equipment are in good working order providing optimum excitement and gaming opportunities for guests; relays pertinent information to gaming performance management regarding product mix and floor design helping to achieve and maintain strategic objectives and goals.
• Monitors access to all sensitive areas including IT room and Gaming Supervisors office to ensure security of gaming operation and company assets.
• Verifies and authorizes jackpot payouts from $10000 to $50000 and conducts computer chip comparisons on all jackpots in excess of $50000 ensuring validity of money paid and tracking of payouts; signs cashier checks for jackpot payouts.
• Monitors play staff members and all associated operational areas to ensure compliance with applicable gaming regulations internal policies and procedures.
• Responsibilities of Day Shift Manager include: working closely with Human Resources to discuss disciplinary actions and employee issues ensuring appropriate number of requisitions for job openings and opportunities; working with Engineer (Facilities) regarding new construction power requirements special needs; dealing with regulatory agencies and Controller regarding regulation issues; attending forecast and operational meetings; reviewing daily financials to ensure proper maintenance of margins; reviewing reports of jackpots for discrepancies.
• Performs related duties and responsibilities as required

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

These skills and abilities are typically acquired through the completion of a high school education or equivalent and three to five years of experience in gaming operations with two years in a supervisory capacity.  College degree preferred.

ADDITIONAL REQUIREMENTS: (Licenses Certifications Testing etc.):

Ability to maintain all Regulatory licenses within assigned state of employment

Must successfully pass background check

Must successfully pass an alcohol and drug screening

Knowledge of:

• Thorough knowledge of Gaming operations.
• Complete understanding of gaming regulations.
• Knowledge of Player Tracking/Accounting system floor coverage and margin control.
• Ability to develop strategic department objectives and link to the goals of the property.

Ability to:

• Ability to research analyze comprehend and act upon information and be aware of the business environment in order to effectively manage areas of responsibility.
• Ability to observe and identify suspected cheaters as well as observe and direct actions of subordinates.
• Ability to communicate effectively with customers outside contacts and all employees.
• Ability to effectively and efficiently move around work area.
• Must be flexible to work varying shifts and time schedules as needed.
• Spends the majority of shift on the gaming floor and is subject to varying levels of crowds noise and smoke the severity of which depends upon customer volume.

Additional Information :

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Remote Work :

No

Employment Type :

Full-time