Jr Service Desk Analyst
Share
Job Location:
Brooklyn, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
2 years experience working in a service desk environment; proficient with the Microsoft Office suite; knowledge of remote desktop access software utilized to troubleshoot issues remotely Excellent verbal and written communication skills problem solving customer service interpersonal and mentoring skills Knowledge of Remedy or other Service Management tool Ability to clearly and concisely communicate technical information to non-technical users at all organizational levels Excellent customer service skills and effective telephone etiquette; excellent troubleshooting and analytical skills Exceptional interpersonal skills with a focus on listening and questioning; solid relationship management and performance management skills Ability to multitask and effectively prioritize and execute tasks in a high-pressure environment; proven analytical and problem-solving abilities; team-oriented and skilled in working within a collaborative environment Ability to investigate and research; ability to present ideas in business-friendly and user-friendly language Knowledge of monitoring software and auto-ticketing Knowledge of the ITIL framework with preference given to candidates with ITIL v3 or v4.
