Retail Store Manager Bayside Mall

We are seeking an experienced and driven Retail Store Manager to lead a dynamic apparel store. This role is responsible for overseeing daily store operations driving sales performance delivering exceptional customer experiences and leading a high-performing team.

Key Responsibilities:

• Drive store sales to achieve and exceed targets
• Analyse sales reports and implement strategies to improve performance
  
• Monitor KPIs including conversion rates basket size and foot traffic
• Execute promotional campaigns and in-store merchandising strategies
• Recruit train and develop store staff
• Manage staff performance including setting targets and conducting reviews
• Create staff schedules and ensure optimal staffing levels
• Foster a positive motivated and customer-focused team culture
• Ensure exceptional customer service standards are consistently delivered
  
• Handle customer queries complaints and escalations professionally
• Maintain strong product knowledge across all apparel ranges
• Oversee daily store operations including opening and closing procedures
• Manage stock levels stock takes and shrinkage control
• Ensure visual merchandising standards are maintained in line with brand guidelines
• Maintain health & safety and company compliance standards
• Manage stock replenishment and stock rotation
• Ensure accurate stock control and reporting
• Implement visual merchandising plans to maximize product appeal

Personal Attributes:

• Proven experience as a Retail Store Manager (preferably in apparel/fashion)
• Strong sales and commercial acumen
• Excellent leadership and people management skills
• Ability to analyse data and make informed business decisions
• Strong organisational and problem-solving skills
• Customer-centric mindset
• Proficient in retail systems and Microsoft Office

Preference will be given to suitably qualified Employment Equity candidates in line with the companys Employment Equity plan.