Client Delivery Manager

DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152.Our more than 130000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellenceforour customerscolleaguesand communities around the world.

Accelerate your career and reimagine the possibilities with DXC!

We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customers entire IT estate using the latest technologies in cloud applications security IT Outsourcing business process outsourcing and modern workplace.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances.Werecommitted to fostering an inclusive environment where everyone can thrive.#DXCSMARTFirst

Roles and Responsibilities:

Establish broad relationships within the client up to C-Level

Attend the client site regularly and contribute to customers IT strategy as appropriate

Attend and contribute to regular service review meetings CAB/Release meetings and planning sessions

Provide regular reporting and client liaison

Ensure (and report) customer satisfaction

Manage the delivery of contracted services and ad-hoc consulting services

Ensure that delivery exceeds client expectations in terms of timeliness coverage and quality

Ensure DXC Oracles revenue and margin targets are achieved Be responsible for the Quality Assurance of all delivered services

Continually improve and align services to ensure they add genuine value

Work closely with all facets of the business including delivery project management support and sales to constantly strive for superior outcomes for our customer

Education and Experience Required:

Bachelors degree in a relevant field or equivalent combination of education and experience

Typically7-10 years of relevant work experience in industry in IT Service Delivery Management Customer Relationship and Account Management

A continuous learner that stays abreast with industry knowledge and technology

Extensive experience in service delivery or account management within enterprise accounts

Strong commercial acumen and negotiation experience

Strong understanding and execution of the ITIL concepts and foundations

Familiarity with technology including databases or ERP applications is an advantage

Proven experience in business relationship management and delivery management

Excellent verbal and written communications skills

Strong networking abilities and relationship management up to C-Level

Demonstrated ability to manage difficult situations staff and clients

Ability to work within a team environment providing leadership and guidance Ability to act as the escalation point for the client and the team

Attention to detail and a constant quality focus

Self-motivated with the ability to prioritize and multi-task

Other Qualifications/Skillsets:

ITIL V4 Foundation and Advanced

PRINCE2 Foundation and Practitioner

Agile/Scrum-master qualifications

Industry aligned degree

What awaits you in DXC:

• Health Insurance (HMO) for you and dependents upon hiring

• Life Insurance coverage from day 1 of employment

• 15 - 20 Days Vacation and 15 Days Sick Leave

• Expanded maternity leave up to120 daysand Maternity Benefits

• Expandedpaternity leaveup to30 days

• Non-Taxable Allowance (De-minimis)

• Company-sponsored trainings upskilling and certification

• SMART First Working Arrangements

• Healthy and Encouraging Work Environment

• Recognition and Pay for Performance Culture

• Supplemental Pay (Standby/Shift)

• Retirement Program

• Employee Assistance Program

If you are motivated to deliver excellent results want to grow your career and make a difference come join us.

We are DXC.