Learning Delivery Analyst

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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Job Description:

Johnson & Johnson is recruiting for a cross-functional Learning Delivery Analyst located in this role you are expected to support Learning Operations and Learning Production capabilities for the end-to-end execution of learning programs ensuring seamless logistics and high-quality delivery. This will require coordination of onsite and virtual operations facilitate teamwork across functions and vendors and use data to drive continuous improvement. Its an exciting opportunity to simplify processes enhance the learner experience and make a significant impact by supporting innovative personalized in-person and virtual learning experiences across the organization.

Key Responsibilities:

• Coordinate and support virtual session production including breakout rooms slides polls and participant assistance during sessions.
• Run onsite program logistics such as venue booking room setup AV coordination catering inventory and materials distribution across multiple locations.
• Collaborate with facilitators to anticipate and fulfill their delivery needs ensuring a high-quality participant experience.
• Partner with operations and resource management teams to ensure seamless end-to-end program execution.
• Support the execution of the Global Learn Ambassador Program by coordinating onsite learning production activities collaborating with crossfunctional partners (including site Facilities points of contact) and ensuring proactive communication with the Global Learning Production team to deliver exceptional onsite learning experiences.
• Build and manage relationships with internal and external stakeholders including IT site operations vendors and local ambassadors.
• Proactively identify and resolve risks or issues to ensure program continuity escalating as necessary.
• Support process improvement initiatives by collecting feedback and implementing solutions to simplify delivery and enhance quality.
• Maintain accurate records of delivery activities performance metrics and participant feedback for continuous improvement.
• Leverage artificial intelligence (AI) to enhance daily work streamline processes and identify innovative ways to optimize performance for the future of work.
• Create value through every deliverable by driving substantial impact efficiency and measurable outcomes that advance Johnson & Johnsons business objectives.
• Support learners and facilitators by coordinating accurate and complete session details enable a smooth registration process and monitoring of enrollment data.
• Surface risks that may impact the operations vendors and learners experience.
• Ad-hoc responsibilities as would be assigned
• Participate in team- and organization-wide extracurricular activities in support of people skills and personal development.

Qualifications

Education:

• A minimum of a bachelors degree is required
• A minimum of two (2) years of experience in event management learning or HR operations is required.

Experience and Skills:

Required:

• Junior to mid-level experience in program delivery event production or virtual/onsite learning support
• Deep knowledge of virtual platforms (Zoom Teams) including breakout rooms polls and slide sharing
• Experience in managing on-site event logistics and knowledge in participant experience standard methodologies
• Vendor and internal stakeholder coordination skills
• Proactive resilient and problem-solving mentality
• Excellent time management skills with the ability to prioritize tasks meet deadlines and manage competing demands
• Ability to handle multiple tasks and adapt to changing program requirements
• Excellent communicator with the ability to challenge and deliver great customer service and strong partnerships

Preferred experience in:

• Human Resources Learning & Development Education
• Related industry experience in Event Planning & Management Learning & Development

Preferred Knowledge Skills and Abilities:

• Virtual session management (Zoom Teams)
• On-site event production and participant experience
• Materials and logistical coordination
• Stakeholder and vendor management
• Quality assurance and attention to detail
• Problem-solving resilience and proactive issue resolution
• Adaptability and agility in changing environments
• Navigation of Collaborative Apps such as but not limited to Padlet Slido or Mentimeter

Other:

• Advance English is needed
• 5% travel percentage
• Scrum or Agile methodologies is preferred

For more information on how we support the whole health of our employees throughout their wellness career and life journey please visit .

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

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