Senior Customer Success Manager (Supply chain experience)

Why project44

At project44 we revolutionize supply chains with our High-Velocity Supply Chain Platform. As the connective tissue of the supply chain project44 optimizes global product movement delivering unparalleled resiliency sustainability and value for our customers. We operate the worlds most trusted end-to-end visibility platform tracking over 1 billion shipments annually for 1300 leading brands across various industries including manufacturing automotive retail life sciences food & beverage and oil chemical & gas. Our High-Velocity platform eliminates supply chain friction enabling sophisticated inventory control exceptional customer experience and predictive analytics through machine learning and automation.

project44 is looking for a digital-savvy Senior Customer Success Manager

About The Role

• You will act as the primary owner of a base of tech-touch customers and create a customer lifecycle journey for customers in this group.
• You will be amongst the first productspecialists in this relatively new role and therefore be able to help develop and craft the strategy.
• You will be responsible for the research planning coordination and execution of launching tech-touch customer success service programs to drive on-boarding engagement renewal and expansion.
• Drawing on usage data and other information you will craft a segmented approach to engaging and providing self-guided solutions to tech-touch customers.
• Once established youll continue to optimize consumption adoption and monitor measures to understand how were doing and how we can learn and improve.
• You will help our tech-touch customers feel valued and supported through targeted emails health scores usage triggers etc creating a tailored yet scalable approach to customer success of this segment of customers.
• Youll have the opportunity to collaborate cross functionally (Product Carrier-facing teams etc.) and support your teammates on projects and through knowledge sharing.
• Youll contribute to the product input feedback process to ensure constant and valuable customer input is available to the team and advocate and prioritize as required.
• Shift Timings: 4pm IST to 1am IST (You will be managing North American customers)
  

About You

Basic Qualifications

• 5 years relevant work experience in a Customer Success Tech Touch Product Specialist or Project Management role
• Experience working in SaaS companies
• Experience working with Logistics Service Providers (LSP)

Other Qualifications

• Motivated to learn and grow knowledge around all aspects of a successful product project and transformational change in organizations
• Good interpersonal skills; internal and external written and verbal communication are important in this role
• Ability to present and interact with business teams with ease and integrity
• Analytical and process-oriented
• A desire to incorporate feedback and personally grow as a team member
• Experience with Jira and salesforce is highly preferred

Technologies We Use

• Jira
• Confluence
• Zendesk
• TextExpander
• Salesforce

Work from office expectations: This role requires you to operate from office all 5 days in a week.

Diversity & Inclusion:

At project44 were designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience we are also intentionally building teams that reflect the unique communities we serve. Were focused on creating a company where all team members can bring their authentic selves to work every day.

Were building a company that every one of us at project44 is proud to work for and our journey of becoming a more diverse equitable and inclusive organization where all have a sense of belonging is shaped through the actions of our leadership global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture.

project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves wed love to review your application!

For any accommodation needed during the hiring process please email . Even if you dont meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the roles requirements.