Senior HR Manager

Key Responsibilities

A. HR Strategy & Business Partnership

• Drive manpower planning & productivity metrics (Revenue per employee bay productivity etc.)
• Act as HR Business Partner

B. Talent Acquisition (High-Volume Critical Roles)

• Reduce time-to-hire and cost-per-hire

C. Performance Management & Incentives

• Design and implement KPI-driven performance systems
• Align incentive structures
• Institutionalize monthly performance reviews across outlets

D. Learning & Development (Critical Lever)

• Implement Leadership Development Programs (LDP) for:
  • Branch Managers
  • Future leaders

E. Employee Engagement & Retention

• Drive initiatives to reduce frontline attrition
• Build employee connect mechanisms (town halls feedback loops)
• Strengthen employer brand in local markets
• Maintain HR MIS and dashboards

G. Culture & Organization Development

• Drive performance-oriented customer-first culture
• Strengthen accountability at branch level
• Enable change management initiatives

H. Digitization & HR Systems

• Implement / upgrade HRMS
• Automate:
  • Attendance
  • Payroll
  • Performance tracking