D365 Customer Success Engineer
Job Location:
Monthly Salary:
Posted on:
2 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Key responsibilities
Assess customer Dynamics 365 Customer Engagement and Power Platform implementations
across architecture configuration integrations and environment setup.
Ability to assess Dynamics 365 and Power Platform security and access models including
security roles Business Units teams and user permissions.
Evaluate the effectiveness of customer health operational processes and environment
administration practices.
Conduct indepth technical analysis of Dynamics 365 Customer Engagement apps Dataverse
structures and app configuration.
Review and enhance customer solution quality by contributing feedback to offering validating
implementation patterns and strengthening application health through bestpractice guidance.
Identify risks blockers misconfigurations and performance issues across D365 Customer
Engagement infrastructure customizations (plugins workflows JavaScript C#) data models
integrations and overall environment health.
Recommend improvements aligned with Microsoft best practices for Dynamics 365
Dataverse Power Apps Power Automate platform governance ALM processes and
enterprise CRM modernization.
Deliver professional customerfacing documentation summarizing health assessment findings
environment configuration reviews and recommended next steps for longterm platform
success.
Required Qualifications
Minimum 5 years of hands-on experience in the following areas:
Up to date product knowledge and familiarity with Dynamics 365 modules
Dynamics 365 Sales
Dynamics 365 Customer Service
Assess customer Dynamics 365 Customer Engagement and Power Platform implementations
across architecture configuration integrations and environment setup.
Ability to assess Dynamics 365 and Power Platform security and access models including
security roles Business Units teams and user permissions.
Evaluate the effectiveness of customer health operational processes and environment
administration practices.
Conduct indepth technical analysis of Dynamics 365 Customer Engagement apps Dataverse
structures and app configuration.
Review and enhance customer solution quality by contributing feedback to offering validating
implementation patterns and strengthening application health through bestpractice guidance.
Identify risks blockers misconfigurations and performance issues across D365 Customer
Engagement infrastructure customizations (plugins workflows JavaScript C#) data models
integrations and overall environment health.
Recommend improvements aligned with Microsoft best practices for Dynamics 365
Dataverse Power Apps Power Automate platform governance ALM processes and
enterprise CRM modernization.
Deliver professional customerfacing documentation summarizing health assessment findings
environment configuration reviews and recommended next steps for longterm platform
success.
Required Qualifications
Minimum 5 years of hands-on experience in the following areas:
Up to date product knowledge and familiarity with Dynamics 365 modules
Dynamics 365 Sales
Dynamics 365 Customer Service
Dynamics 365 Field Service
Up to date knowledge on the foundational technologies for Dynamics 365 and the Power
Platform
- Dataverse
- Power Apps
- Power Automate
- Power Platform admin center
Model Driven app Administration Customization and Integration experience
Proven ability to assess and design effective Major Incident Response Plans (MIRPs) that
align with operational SLAs and business risk tolerances.
Experience in business continuity planning incident response coordination and process
maturity assessments.
Excellent communication and documentation skills for technical and executive stakeholders.
Background in technical consulting or assessment-based delivery engagements.
Up to date knowledge on the foundational technologies for Dynamics 365 and the Power
Platform
- Dataverse
- Power Apps
- Power Automate
- Power Platform admin center
Model Driven app Administration Customization and Integration experience
Proven ability to assess and design effective Major Incident Response Plans (MIRPs) that
align with operational SLAs and business risk tolerances.
Experience in business continuity planning incident response coordination and process
maturity assessments.
Excellent communication and documentation skills for technical and executive stakeholders.
Background in technical consulting or assessment-based delivery engagements.
