Russian-Speaking Junior Customer Support Specialist
Share
Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Russian-Speaking Junior Customer Support Specialist (On-site Lisbon)
Role Overview
We are looking for a motivated and customer-oriented Russian-speaking Junior Customer Support Specialist to join our team in this role you will be the first point of contact for customers assisting them with inquiries resolving issues and ensuring a high level of customer satisfaction. This is an excellent opportunity for candidates looking to start or grow their career in customer support within an international environment.
Key Responsibilities
- Provide support to customers via phone email and chat in Russian.
- Handle customer inquiries related to products services orders and accounts.
- Identify customer needs and provide accurate timely and effective solutions.
- Troubleshoot basic technical or service-related issues.
- Escalate complex cases to the appropriate departments when necessary.
- Maintain detailed and accurate records of customer interactions in CRM systems.
- Ensure high levels of customer satisfaction and service quality.
- Follow company procedures guidelines and communication standards.
Requirements
- Fluent/C2 level of Russian and a good level of English (B2 or higher).
- Strong communication and interpersonal skills.
- Customer-oriented mindset with problem-solving abilities.
- Basic computer skills (MS Office CRM tools are a plus).
- Ability to work in a fast-paced environment and handle multiple tasks.
- Previous customer service experience is a plus but not required.
- Willingness to work on-site in Lisbon.
What We Offer
- Full-time on-site position in Lisbon.
- Competitive salary package with performance bonus.
- Paid training and continuous learning opportunities.
- International and multicultural work environment.
- Career growth opportunities within the company.
- Relocation support (if applicable).
- Private health insurance (depending on contract).
