Senior Software Engineer, Zoom Contact Center
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Job Location:
San Jose, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
What You Can Expect
You will architect the intelligent dialing engine that powers millions of automated customer interactions daily. Using Java and Spring Boot you will optimize pacing algorithms and real-time call control systems. You will deliver scalable infrastructure that maximizes agent productivity while ensuring regulatory compliance and system reliability.
About the Team
We build Zoom Contact Centers Dialer and Outbound Engagement platform. Our team designs high-performance systems that automate proactive customer outreach across voice and digital channels. We solve complex problems in real-time communication at massive scale.
Responsibilities
Architecting and implementing scalable backend services for the dialer engine using Java and Spring Boot focusing on high-concurrency task scheduling and real-time call control
Developing and refining pacing algorithms (Predictive Progressive Power) to maximize agent utilization while minimizing call abandonment rates
Building integrations with MySQL DynamoDB Redis and Elasticsearch to manage large-scale lead lists and campaign data across distributed systems
Implementing compliance features including DNC management time-zone-aware dialing logic and regulatory safeguards for automated outreach
Driving system reliability through monitoring logging alerting on-call support and root cause analysis for production incidents under peak loads
What Were Looking For
Bring 5 years of software engineering experience building large-scale distributed systems with proven production impact
Demonstrate advanced programming skills in Java and Spring Boot framework for backend service development
Design high-concurrency architectures using multithreading distributed locking mechanisms and state management patterns
Build and optimize systems using relational and NoSQL databases (MySQL DynamoDB Redis MongoDB)
Create high-throughput RESTful APIs and microservices with CI/CD pipelines containerization (Docker/Kubernetes) and cloud-native services (AWS)
Communicate clearly and collaborate effectively with cross-functional teams to deliver practical solutions
Apply hands-on experience with outbound dialing systems (Predictive Power Preview) or telephony protocols (SIP RTP WebRTC)
Leverage knowledge of CPaaS platforms (FreeSWITCH Asterisk Twilio) telecom regulations (TCPA STIR/SHAKEN GDPR) or observability stacks (Prometheus Grafana ELK)
Salary Range or On Target Earnings:
Minimum:
$Maximum:
$In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role Hybrid Remote or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness our benefits program offers a variety of perks benefits and options to help employees maintain their physical mental emotional and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise and today help people communicate better with products like Zoom Contact Center Zoom Phone Zoom Events Zoom Apps Zoom Rooms and Zoom Webinars.
Were problem-solvers working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative growth-focused environment.
Our Commitment
At Zoom we believe great work happens when people feel supported and empowered. Were committed to fair hiring practices that ensure every candidate is evaluated based on skills experience and potential. If you require an accommodation during the hiring process let us knowwere here to support you at every step.
If you need assistance navigating the interview process due to a medical disability please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests such as application follow-ups or technical issues will not be addressed.
Required Experience:
Senior IC
Key Skills
About Company
Zoom unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform. Zoom is growing at an explosive pace by every measure – revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique cultur ... View more
