Senior Quality Evaluator (Onsite)

A NEWCAREERPOWERED BY YOU

Are you lookingfor a career change withaforward-thinkingglobalorganizationthatnurturesatrue people-firstinclusivecultureand a genuine sense of belonging Would you like to join a company thatearnsWorldsBest WorkplacesBest Company CultureandBest Companies for Career Growthawards every year Thena Senior Quality Evaluatorposition at Concentrix isjusttherightplace for you!

Asa Senior Quality Evaluatoryoulljoin anorganicallydiverseteamfrom70countrieswhereALLmemberscontributeand support each others successand well-beingproudlyunitedasgame-changers.Together we help the worlds best-known brandspower a world that worksthrough exceptional customer experiencesand tech-poweredinnovation. And due to continued growthwerelooking for more talented people to join our purpose people as passionate about providingoutstandingcustomerexperiences as we are.

CAREERGROWTHANDPERSONAL DEVELOPMENT
This isa great opportunitytoreimaginean all-newcareerjourneyand develop friends for lifeat the same time.Wellgive you all the training technologiesandcontinuingsupportyoullneedto succeed.Plus at Concentrix theresrealcareer (and personal)growthpotential. In factabout 80% ofour managers and leaders have been promotedfrom within!Thatswhywe offera range ofFREELearning and Leadership Developmentprogramsdesignedtoset you on your way tothe kind of careeryouvealways envisioned.

WHAT YOU WILL DO IN THIS ROLE

Asa Senior Quality Evaluator youwill:

• Responsible for all aspects of quality delivery on a center level

• Monitors evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email

• Meet departmental productivity requirements (e.g.number of callsmonitoredper month number of emails evaluated etc.) and reports results of evaluations toappropriate Businessstakeholders (Quality Leadership Delivery Team Client Account Management and Resource Unit partners)

• Participatein calibration sessions/call listening sessions with Quality staff Delivery and clients to ensure scoring consistency and best practices

• Participatein internal quality audits (e.g.periodic audits of existing processes todetermineprocess control and efficiencies) designed to improve overall contact quality and recommend changes

• Reports on customer incidents and reviews of customer feedback to make sure quality requirements are met

• Proactively provides ideas to constantly improve the customer journey together with the other centers and the global team

• Monitorsthe quality standards of the CS agents to ensure that we meet our quality goals and create a quality plan to increase our KPIs.

• Initiates takes partinand gives feedback in projects focused on quality to empower CS agents to deliver excellent service to our customers

• Maintainstrong program knowledge base; basic understanding of client productsservicesand/or program strategies

• Participatein quality task forces with Business stakeholders (Quality Leadership Operations Client Account Management and Resource Unit partners); complete phone time to keep current on programs (as applicable)

• Contribute tomaintainingforms and legends documents

• Support management focus on review of key drivers metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
  

YOURQUALIFICATIONS

Yourskills integrity knowledgeandgenuinecompassion willdelivervalueand successwith everycustomerinteraction.Other qualificationsforourSenior Quality Evaluatorrole include:

• This position supports work performed under a U.S. government contract that requires employees in this role be U.S. citizens or U.S. lawful permanent residents. Employment will be contingent upon meeting this requirement.

• Associates degree in related field from a four-year college or university with 3-5 years of experience preferred.

• Strong attention to detail.

• Self-starter sense of urgency and works well under pressure.

• Demonstrated ability to multi-task and meet timelines of deliverables.

• Proficient in Microsoft Office.

• Strong communicationskills both written and verbal.

• Mustresidein the United States and have a valid U.S. address for residence

WHATS IN IT FOR YOU

One of ourcompanysCultureBeliefssays Wechampion our people.Thatswhy wesignificantlyinvest in ourgame-changers ourinfrastructure andour capabilitiesto ensure long-term success forbothourteams and our customers. Andwellinvest inYOUto aidin your careerpathandinyourpersonal this roleyoullalsobe provided with:

• The base salaryrangefor this position is$20.00 to$21.00hr.(pay rate will not be belowtheapplicable minimum wage) plus incentives that align with individual and company performance. Actual salaries will vary based on work location qualifications skills education experience and competencies. Benefits available to eligible employees in this role include medical dental and vision insurance comprehensive employeeassistanceprogram(EAP)401(k) retirement plan paid time off and holidays and paidtrainingdays.

• DailyPayenrollment option to access pay early when you want it

• Company networking opportunities with organizedgroups in the following topics: Network of Women Black ProfessionalsLGBTQPride Ability (Disabilities) Dynamic ((Neurodiversity) Women in TechOneEarthChampions and more

• Health and wellness programs with trained partners to help promote a healthy you

• Mentorship programs that support your rewarding career journey

• A modernstate-of-the-artoffice setting with advanced technologies anda great team

• Programs and events that support diversity equity and inclusion as well as global citizenship sustainability and community support

• Celebrations for Concentrix DayGame-ChangerAppreciation Day Customer Service Week World Clean Up Day #MyOneEarthPromise and more

REIMAGINE THE BEST VERSION OFYOU!

If all this feels like the perfect next step in your career journey we want to hear from you. Apply today and discover why over440000game-changersaround the globe call Concentrix their employer of choice.

JOB AVAILABILITY

This position is for an existing immediate vacancy. We are currentlyseekingto fill this role with an individual who can start as soon as possible.The deadline to apply for this position is:April 5th2026.

ACKNOWLEDGEMENTS:

Physical and Mental Requirements

The employeeis regularly required tooperatea computer keyboard telephone/headset and/or other office equipment as essential functions of this position. Work isgenerally sedentaryin nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race color religion sex sexual orientation gender identity national origin age pregnancy or related condition disability status as a protected veteran or any other basis protected by law.

For more informationregardingyour EEO rights as an applicant please visit the following websites:

• English

• Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment you require reasonable accommodation toparticipatein any stage of the application or interview process please let us know. Requests may be made by contacting. All information will be treated confidentially and used solely tofacilitateyour participation in the recruitment process.

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