Application Support Engineer

The Hague - Netherlands

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

Spektrum supports apex purchasers (NATO UN EU and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services specialised aerospace and defence sales delivery and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATOs member countries and its partners. The agency was established in 2012 and is headquartered in Brussels Belgium.

The NCIA provides a wide range of services including:

Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATOs communication networks and information systems against cyber threats.
Command and Control Systems: The NCIA develops and maintains the systems used by NATOs military commanders to plan and execute operations.
Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
Electronic Warfare: The NCIA provides electronic warfare services to support NATOs mission to detect deny and defeat threats to its communication networks.
Information Management: The NCIA manages NATOs information technology infrastructure including its databases applications and servers.

Overall the NCIA plays a critical role in ensuring the security and effectiveness of NATOs communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATOs principal C3 capability deliverer and CIS service provider. It provides maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV and when required stand together in the face of attack under Article V.

To provide these critical services in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID C004784

Role Duties and Responsibilities

Software Application Support and Maintenance

Monitors operational instances for resource usage and failure rates to inform and facilitate tuning and improvements.
Support monitoring and reporting of the operational status of the assigned applications services and responding to exceptions.
Performs incident and problem management and supports change management process.
Assists end-users and follows agreed procedures for further help or escalation.
Responsible for troubleshooting any issue with the software applications under their responsibility.
Uses standard procedures and diagnostic tools to test installations correct problems and document results.
Ensures back-up and recovery procedures are update to date and in-place.

Software Application Release Deployment and Configuration

Install configure and maintain build and deployment pipelines.
Assist in testing activities.
Manages change requests for software application releases and deployments as well as deactivations.
Assists in designing verifying documenting and maintaining software configurations for deployment.
Ensures pre-requisites are met and uses approved tools and techniques for deployment of software applications.
Configures and integrates software applications.
Contributes to preparation of software implementation procedures with fall-back contingency plans.
Administers the recording of activities logging of results and documents technical activities undertaken.

Additional Duties

Collaborates in reviews of work with others as appropriate.
Providing consistent and adaptable support in alignment with the organizations requirements.

Essential Skills Experience and Certifications

At least 3 years practical experience of working experience within a large organization including:
The operation administration testing and maintenance of software for modern information systems in a networked and distributed environment;
Knowledge of operating systems that are currently used for modern information systems;
Experienced in handling 1st and 2nd line issues working with solution knowledge-base and capable of writing new solution entries;
Experience with deployment and maintenance of both Windows and Linux based systems (e.g. via vSphere and with Active Directory);
Experience with working in isolated environments when installing solutions (e.g. Windows applications and Container environments);
Experience with Kubernetes and Docker (container) based solutions including their deployment and maintenance;
Experience with (pre-)deployment pipelines for testing controlling and distribution of code modules and containerized solutions (e.g. Jenkins GitLab);
Familiarity with (limited) hardware allocation DNS Active Directory-based access controls;
Administration of Relational Database Management Systems e.g. Microsoft SQL Server;
Administration of web-based software applications and information systems;
Data and systems interoperability interoperability testing standards procedures and methodologies;
Security cross-domain information exchange methodologies tools and techniques;
IT service management and tools;
The ability to communicate effectively in written English to produce technical documents such as technical notes reports and reference documents

Desirable Skills Experience and Certifications

Experience with TOPFAS;
Experience of software applications support and maintenance in the NATO or similar defence or civilian environment;
Experience with server clustering familiarity with PC hardware and networking techniques;
Knowledge of security assurance requirements for military information systems;
Knowledge of and experience with (military) information exchange standards;
Experience with multi-user containerized solutions.

Training/Certifications:

Certifications in relevant technologies (e.g. Microsoft SQL Server Windows and Azure Google Cloud AWS Linux).

Education

Higher vocational training in the area of computer science with 3 years post-related experience or a secondary educational qualification with 5 years post-related experience.

Working Location

The Hague Netherlands

Working Policy

On-site

Travel

Some travel to other NATO sites may be required

Security Clearance

Valid National or NATO Secret personal security clearance

We never know what new opportunities might be just over the horizon. If this opportunity isnt for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.

Required Experience:

Spektrum have a wide range of exciting opportunities in several global locations.We are always looking to add great new talent to our team and look forward to hearing from you.Spektrum supports apex purchasers (NATO UN EU and National Government and Defence) and their Tier 1 supplier ecosystem with ...