Senior Slate Agent

ABOUT SLATE

At Slate were building safe reliable vehicles that people can afford personalize and loveand doing it here in the USA as part of our commitment to reindustrialization. The spirit of DIY and customization runs throughout every element of a Slate because people should have control over how their trucks look feel and represent them.

WORK HOURS AND SCHEDULE

The regular work schedule will require availability to work evenings weekends and holidays to meet business needs.

Must have the ability to travel (up to 25%).

WHO WE ARE LOOKING FOR

We seek an enthusiastic organized and hard-working Senior Slate Agent to join our growing online customer-facing team. This is an exciting opportunity to join a startup company and shape its future. As a cornerstone member of the team you will act as the authentic voice of Slate and the very front-line of the sales organization and work closely under the guidance of your Manager to achieve shared goals. You will help your Manager mentor teammates and develop relationships with our prospective clients through an educational and consultative approach via all forms of communication paying close attention to detail and earning the clients trust and business. The ideal candidate will carry with them a deep sense of responsibility for each individuals experience with a focus on responsiveness transparency and following through on commitments. Communication skills both written and verbal are of utmost importance. A high level of self-awareness and a strong natural curiosity to learn would help set the great apart from the good.

WHAT YOU GET TO DO

• Build Relationships: Provide genuine and excellent verbal and written customer service through all mediums of communication.

• Delight through Simplicity: Champion the customer experience through simple timely communication operating through a client-centric lens on all tasks.

• Illuminate and Guide: Engage with clients with curiosity seeking to understand the why behind their questions as well as providing the relevant information and resources to guide them to the best decision for their lifestyle.

• Support and Follow Up: Assist clients in all stages of the discovery and purchase process guiding clients to order placement through to delivery maintaining excitement with value-adding outbound communication.

• Act and Learn: Demonstrate an entrepreneurial spirit by proactively working to resolve client concerns with various internal teams and sharing this learning with those around you.

• Create Regulars: Maintain a clean concise and singular customer record on our CRM ensuring that your team members can pick up right where the last left off building trust and demonstrating commitment to creating a significantly different and better client experience.

• Build a Community: Use excellent organization and time management skills to maintain a clean pipeline of clients while achieving both individual and team goals. Create owners that evangelize the brand.

• Guide & Advise: Be a role model of excellence amongst your peers and offer mentorship and guidance to those around pulling from your well of customer service and sales experience. Provide analysis of and reporting on business processes and discussing operational recommendations to your Leads and Manager.

WHAT YOU BRING TO THE TEAM

• Bachelors or Associates degree is preferred but not required given relevant and commensurate professional experience.

• 5 years of proven experience in Sales or Customer Service roles ideally with electric vehicles their ownership and electric vehicle charging.

• Lengthy track record of delivering excellent results outstanding performance .

• Team-first mentality a desire to see those around you level-up and a desire to be a part of that growth.

• Passionate to work for a disruptor in the automotive industry particularly with EVs.

• Exceptional communication and listening skills with an ability to fluidly discuss both technical and generic topics in plain language.

• Fearlessness and initiative extremely hardworking does the right thing when no one is looking.

• Transparency integrity and honesty you are not afraid to admit when you are wrong.

• Ability to work independently with modest supervision and in a team environment.

• Experience with automobile transactions is a plus including financing registration and trade-ins.

• Resilience a curious fast learner who takes ownership of their role.

• Ambiguity comfortable with making decisions without full information learning quickly and adjusting. An understanding that you will be a part of creating processes and procedures not following them.

PHYSICAL REQUIREMENTS

• Must have the ability to lift up to 35 pounds.

• Must have the ability to stand walk and perform repetitive tasks for extended periods.

• Must have the ability to travel (up to 25%).

WHY JOIN TEAM SLATE

At Slate were fueled by grit determination and attention to detail. The start-up spirit of ingenuity and resourcefulness move our business forward. Team Slate fosters a culture of excellence innovation and mutual respect and is motivated by shared principles.

• Safety First

• Delight Customers

• One Team

• Relentless Improvement

• Fast Frugal and Scrappy

• Respectful Collaboration

• Positive Legacy

WE WANT TO WORK WITH PEOPLE THAT REFLECT THE COMMUNITIES IN WHICH WE OPERATE.

Slate is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race color religion gender gender identity or expression sexual orientation national origin genetics disability age veteran status marital status parental status cultural background organizational level work styles tenure and life experiences. Or for any other reason.

Slate is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at