Help Desk Agent
Share
Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
The Help Desk Agent at CSI Engineering USA will be responsible for providing technical assistance and support to internal users. The role involves resolving IT issues answering queries and providing technical advice to ensure efficient operations within the organization.
Job Responsibilities:
- Responding to IT support requests and inquiries from internal users.
- Troubleshooting hardware and software issues and resolving them in a timely manner.
- Providing technical advice and guidance to users on IT-related matters.
- Installing configuring and updating software and hardware systems.
- Collaborating with IT team members to escalate complex issues and ensure timely resolution.
- Maintaining accurate records of IT support requests and resolutions.
- Assisting in the implementation of IT projects and initiatives.
Essential Qualifications:
- Degree in Computer Science Information Technology or related field.
- Proven experience in providing IT support and troubleshooting technical issues.
- Strong knowledge of hardware software and networking systems.
- Excellent communication skills and the ability to explain technical concepts clearly.
- Customer-oriented approach and willingness to assist users with varying levels of technical proficiency.
Desired Experience:
- Minimum of 2 years of experience in a help desk or technical support role.
- Experience working with ticketing systems and IT service management processes.
- Certifications such as CompTIA A Microsoft Certified IT Professional (MCITP) or equivalent are a plus.
Salary & Benefits:
The Help Desk Agent position at CSI Engineering USA offers a competitive salary ranging from $22 to $25 per hour depending on experience and qualifications. Employees will also receive benefits such as health insurance retirement plans paid time off and opportunities for professional development and growth within the organization.
