Support Engineer Chennai
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Summary
We are seeking a Support Engineer to join our growing technical support team at our brand-new site in Chennai India. Reporting to the regional Support Lead you will play a key role in resolving client issues maintaining service quality and contributing to the smooth operation of our global support function. This is a hand-on role focused on diagnosing and troubleshooting software issues collaborating with international teams and delivering timely effective support to enhance the end-client experience. As youll be working with global clients strong communication skills in both technical and non-technical subjects are essential.
Full Time Chennai central office location.
Working Hours Rotational Shift Pattern
This role operates on a rotational shift basis to ensure comprehensive global support. The shift schedule includes:
Morning: 07:00 16:00 IST (TBC)
Day: 10:30 19:30 IST
Evening: 22:00 07:00 IST
As part of the rotational pattern team members will be scheduled across all three shifts. A shift allowance will be provided for hours worked during the Morning and Evening shifts.
About us
With the launch of our brand-new Chennai India office this is a unique opportunity to join a fast-moving team in a dynamic startup-style environment. Get hands-on experience building from the ground up and help shape Cassinis next chapter.
Step into the future with Cassini Founded in 2014 we are the established core utility provider of analytics and optimization tools built for the derivatives industry. From London to New York Sydney to Singapore hedge funds asset managers and clearing brokers worldwide rely on our solutions.
Our award-winning platform empowers clients to reduce margin optimize collateral and enhance their liquidity risk framework delivering real-time front-to-back analytics on the full cost of derivatives trading.
What sets us apart
Recognised as Best Derivatives Tech Provider and Analytics Leader
Global impact with a rapidly expanding footprint
Analytics provider to the largest asset managers in the world
Enterprise-grade security (ISO 27001 & SOC-2)
Seamless integration with OMS EMS and collateral systems
At Cassini our client focus drives everything we do. Were a collaborative energetic team transforming how the financial world manages their liquidity risk. And with engagement initiativeslike hackathons and regular engagement events as well as the latest technology tools to work with we give our employees the opportunities to be challenged and grow their skillset daily.
Role
The Production Support Team are experts in the technical architecture of Cassini as well as the softwares functionality. As a Support Engineer you will play a key role in investigating and resolving client issues ensuring queries are handled efficiently and in line with SLAs. Youll work closely with the regional Support Lead to escalate high-priority issues and contribute to the overall quality and reliability of our support service.
Core Responsibilities:
Diagnose and troubleshoot software issues ensuring timely and effective resolution.
Manage and prioritise support tickets maintaining SLA compliance and service quality.
Triage incoming queries to assess severity and determine appropriate response actions.
Communicate with clients and stakeholders regarding incidents downtime upgrades and releases.
Act as a primary Helpdesk contact providing clear and professional client liaison.
Identify and track bugs through to resolution collaborating with Product QA and Development teams.
Implement and maintain monitoring tools to support proactive issue detection.
Contribute to the creation and delivery of client-facing documentation and training materials.
Support the definition and documentation of support processes procedures and standards.
Tech Stack
We work with an exciting modern stack built for scale reliability and productivity. To be successful in this role youll need solid experience with most of the core tools platforms and technologies we work with:
Linux / Command Line
SQL
AWS (ECS S3 Lambda RDS)
Python
Docker
GitLab
Jira / Confluence
Required Qualifications & Experience
University degree in a STEM subject from a reputable institution
5 years of professional support engineer experience
Proven experience liaising with remote stakeholders
Familiarity with our tech stack or equivalent technologies
A basic understanding of financial markets and derivative products
Skills & Competencies
Excellent communication and teamwork skills.
An analytical mindset with a focus on problem-solving and continuous improvement.
Outstanding organisational and time management skills with the ability to multi-task effectively.
A desire to take on responsibility and make a difference.
Benefits
We offer a competitive and rewarding compensation package including:
- Competitive CTC salary based on experience and role fit
- Bonus:
- Retention Bonus: One months salary payable upon successful completion of the six-month probation period.
- Annual Discretionary Performance Bonus subject to end of year performance review
- Health & Wellness Insurance
- Life Insurance
- AD&D Insurance
- Meal Benefits
- Learning & Development:Training accreditation and other development opportunities relevant to your role and career growth.
- Enhanced Leave Policy: 18 days Leave plus an extra day of annual leave for each year of service up to 5 additional days.
Required Experience:
IC
Key Skills
About Company
Unlock comprehensive visibility and control over margin, liquidity, and collateral costs with Cassini's intelligent analytics. Analyze trading impact, minimize exposure, and optimize collateral assets for tangible results. Trusted by industry leaders. Book a demo today!
