Transitions Vice President
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Our client a global outsourcing and technology company is looking for a senior-level operations professional to support transition activities within a claims-focused function. This role sits at the intersection of delivery quality and customer engagement with a strong focus on ensuring service standards are consistently met while managing operational risk.
If youve worked in high-volume customer-facing operations and enjoy bringing structure quality and consistency into complex environments this could be worth a conversation.
Youll play a key role in maintaining performance against agreed service levels while also ensuring accuracy cost control and a smooth end-to-end claims process. Its a hands-on role that requires strong judgement attention to detail and the ability to balance quality with productivity in a fast-paced setting.
This role would suit someone who is comfortable working in a structured performance-driven environment where volumes are high and expectations around accuracy and turnaround are equally important.
In addition exposure to areas such as stakeholder engagement conflict resolution or process improvement will be beneficial particularly in environments where operational change or transitions are involved.
This is a role where consistency ownership and communication matter. If youre someone who takes pride in delivering quality work at pace and can build trust with both customers and internal teams youll likely do well here.
Key responsibilities include:
Key requirements:
Youll play a key role in maintaining performance against agreed service levels while also ensuring accuracy cost control and a smooth end-to-end claims process. Its a hands-on role that requires strong judgement attention to detail and the ability to balance quality with productivity in a fast-paced setting.
This role would suit someone who is comfortable working in a structured performance-driven environment where volumes are high and expectations around accuracy and turnaround are equally important.
In addition exposure to areas such as stakeholder engagement conflict resolution or process improvement will be beneficial particularly in environments where operational change or transitions are involved.
This is a role where consistency ownership and communication matter. If youre someone who takes pride in delivering quality work at pace and can build trust with both customers and internal teams youll likely do well here.
Key responsibilities include:
- Delivering against defined service level targets and operational metrics
- Maintaining high-quality transaction processing in line with agreed standards
- Monitoring and managing claim costs ensuring minimal leakage
- Overseeing the accuracy of reserves and payments across the claims lifecycle
- Handling inbound and outbound communication including calls and written correspondence
- Resolving customer queries with a focus on clarity empathy and timely turnaround
- Applying internal policies and procedures consistently to support operational efficiency
- Supporting broader operational requirements as needed within the function
Key requirements:
- At least 10 years experience in a voice-based or customer-facing operations environment ideally with international exposure
- Strong communication skills in English both written and verbal
- Confidence navigating systems and working across multiple tools including MS Office
- The ability to manage competing priorities while maintaining attention to detail
- Sound decision-making skills knowing when to act independently and when to escalate
- A disciplined outcomes-focused approach with a strong sense of accountability
- Solid customer service instincts including professional telephone etiquette
Required Experience:
Exec
Key Skills
About Company
WHO WE ARE EQPlus Technologies (Pty) Ltd was founded in 1999 by an exceptionally talented team of professionals and entrepreneurs. Today EQPlus is an industry-recognised Information Communications Service Provider that reflects South Africa’s unique diversity and is proud to announce ... View more
