Senior Assistant Officer Appeals and General Administration (post level 12) Office of the Deputy Vice-Chancellor Academic (Job ID 6344)

INTERNAL ADVERT: Please note that only staff members who are in the employ of the University of the Free State as at the closing date of this advertisement will be eligible for consideration for this post.

KINDLY TAKE NOTE: Applications may only be submitted online through the official UFS vacancy website: Applications submitted through any other platform will not be considered.

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Duties and responsibilities:

Liaise with the Teaching and Learning Managers to ensure timeous submission of appeal.
Liaise with students applying for the review on appeal if necessary.
Responsible for the submission of appeal documentation to Meeting Administration.
Monitor and manage the email address/platform by which students may log requests for the review of academic appeals.
Attend meetings of the University Readmissions Review Tribunal (URRT) and record the decisions of the committee.
Inform the Office of the Registrar of the resolutions made by the URRT concerning the appeal cases.
Draft letters in which the students are informed of resolutions.
Compile and submit the annual report on appeals and review of appeals.
Liaise with the Faculties to gather the data needed for the annual report.
Assist the Deputy Vice-Chancellor: Academic with designing implementing and monitoring strategic projects managed from the Office of the Deputy Vice-Chancellor: Academic.
Assist the Deputy Vice-Chancellor: Academic with compiling reports related to strategic projects.
Liaise with internal structures on behalf of the Office of the Deputy Vice-Chancellor: Academic to gather data and information on request of the Deputy Vice-Chancellor: Academic.
Offer administrative assistance to the Deputy Vice Chancellors Office Manager when necessary or when the Office Manager is on leave including meeting preparation making logistical arrangements planning office-related events receiving guests making and answering phone calls responding to emails and running errands both on and off campus.
Consider and investigate queries sent to the office of the Deputy Vice-Chancellor by students staff and external stakeholders and provide feedback to relevant parties.

Inherent Job Requirements:

A relevant bachelors degree on NQF Level 7 in social sciences (BSocSC) commerce (BCom) administration (BAdmin) or a related field.
A minimum of one (1) year of relevant experience in a university administrative position.

Recommendations:

Honours degree on NQF Level 8 in social sciences (BSocSC Hons) commerce (BCom Hons) administration (BAdmin Hons) or related fields.
Knowledge of university administrative systems (e.g. PeopleSoft).

Key Competencies Required:

Results-Oriented:
- The ability to cope with a frequently changing environment and to adapt to evolving situations.
- The ability to stick with tasks not give up and overcome obstacles in completing ones task.

Strategic Thinking:
- The ability to deal with several activities at a time.
- The ability to focus on details work towards perfection and approach work in a neat and organised manner.
Business Acumen:
- The ability to adhere to rules and strictly follow work regulations.
- Proficient in using MS Office.

Leading:
- The ability to maintain high levels of personal motivation energy and enthusiasm.
- The ability to be cooperative with others display a good-natured attitude and encourage people to work together.

Building Coalitions:
- The ability to be self-assured and at ease with people in all types of social situations.
- The ability to be sensitive and understanding to the needs and feelings of others.

Required Documents

INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED!
To ensure your application is complete you must submit ALL documents listed under the inherent requirements as well as the following standard documentation:
A detailed Curriculum Vitae.
Copies of your qualifications or official proof of qualifications obtained (If you hold foreign qualifications please include SAQA accreditation).
A copy of your identity document (South African ID or passport for foreign nationals).
Confirmation of employment in the form of a letter appointment contract service certificate or recent payslip from your current or most recent employer (applicable to external applicants only).

Assumption of duties:
As soon as possible

Closing date:
2 February 2026

Salary:
The annual remuneration package including benefits is R388 426.59 R487 479.38 per annum depending on the budget available for the position relevant work experience and qualifications.

Fringe benefits:
(Subject to specific conditions): pension scheme medical aid scheme group life insurance housing allowance leave and sick leave service bonus and study benefits.

Enquiries:
For enquiries please feel free to contact or email . Additionally kindly contact / 7659 for assistance.

General:
The UFS is a designated employer and is committed to the pursuit of excellence diversity and redress in achieving its equity targets in accordance with the Employment Equity Plan of the University and its Employment Equity goals and targets. Preference will be given to candidates from the under-represented designated groups including candidates with disabilities. Our Employment Equity Plan is available at:
EEA13ReportUNIVERSITY OF THE FREE STATE FINAL SEP

The University processes personal information in line with its obligations under the Protection of Personal Information Act (POPIA) and any personal information provided to the University will be treated as confidential and processed in accordance with the rights provided to data subjects under POPIA.

The University reserves the right not to fill the post. The UFS will only consider applications of candidates who meet all the inherent requirements of the position. Applications that are incomplete will not be considered. Communication will be limited to shortlisted candidates only. Should you not be contacted within six weeks of the closing date for applications you may assume that your application was unsuccessful.