Client President

About the Role - As Client President at WPP Media South Africa you are the most senior client leader within the business . Your core mission is to build exceptional long -term relationships with key client s drive organic growth retain clients and ensure the strategic alignment of WPPs Media solutions with clients business goals. You will lead multi -disciplinary teams to deliver insight -driven high -impact work that demonstrates the value of media in accelerating client success. This is a client -centric commercially focused role that prioritises client leadership influence operations & innovation.

Key Focus Areas

Client Leadership -Build and maintain deep relationships with senior client stakeholders leading end -to - end delivery across planning activation and measurement.

Client Growth -Identify new and incremental growth opportunities; bring innovation and market -relevant solutions to drive client business performance.

Client Communications Strategy -Craft and oversee clear data -driven communication strategies that foster client trust retention and engagement.

Client Operations -Optimize service delivery by ensuring right -sized capable teams and effective use of tools while integrating client needs into broader capability development.

Core Responsibilities

Client Leadership Serve as the senior executive across your assigned client portfolio acting as a trusted strategic partner. Lead the orchestration of planning activation and measurement to ensure flawless delivery of the client scope of work (SOW). Ensure the right deployment of multi -disciplinary talent across all client accounts. Guide and mentor Client Partners to elevate their impact and strengthen client relationships. Prepare bi -monthly client risk and opportunity analysis reports.

Client Growth Identify and drive organic growth opportunities by understanding client ambitions and aligning WPP Media & WPP capabilities. Collaborate with the Growth team on strategic pursuits for existing clients and New Business opportunities. Lead the development of forward -thinking in-market media strategies to unlock long -term client value. Drive client revenue growth and diversification through integration with WPPs broader ecosystem.

Client Communications Strategy Build and implement structured insight -driven communication plans tailored to each clients priorities and business outcomes. Own client engagement strategies including strategic reviews planning sessions and roadmap presentations. Lead client retention efforts overseeing satisfaction plans issue resolution and relationship health tracking. Ensure all client -facing communications are aligned with WPP Medias strategic positioning and value proposition.

Client Operations Lead client growth planning including onboarding account planning and team structuring. Ensure high -performing appropriately resourced teams are aligned to each client s needs. Promote adoption of the OMS (Operating Management System) across your portfolio . Contribute to the product roadmap by surfacing recurring client needs and problem statements. Uphold compliant and professional client communication practices across the organisation.

Collaboration Lines Collaborates closely with: Client Partners Growth Team Strategy Teams Choreograph and Capability leads. Candidate Profile Experience & Skills 10 years in senior client leadership roles within media advertising or marketing communications. Proven success in building and growing client relationships. Strong understanding of data tech media strategy consumer insights and integrated communications. Skilled at navigating complex client organisations and aligning media to broader business goals. Comfortable leading senior client conversations on growth performance and transformation. Attributes Strategic thinker with a strong commercial lens. Confident articulate communicator and persuasive storyteller. Empathetic leader who coaches inspires and empowers teams. Obsessed with client satisfaction performance and innovation. Agile solutions-oriented and adaptable to change. Able to navigate the matrix.

Overview of KPIs

Client Leadership

Client Satisfaction Scores: Achieve and maintain an average client satisfaction score of 8 across all accounts.

Retention Rate: 95% annual client retention across portfolio.

Executive Engagements: Lead quarterly executive business reviews (QBRs) for all top -tier clients to the local EXCO team and to clients.

Client Growth

Organic Growth: Deliver 10-20% organic revenue growth YoY from existing clients .

Revenue Expansion: Achieve a minimum 20% YoY increase in product and service adoption across client portfolios (e.g. advanced tools strategy measurement solutions).

Pitch Conversion Rate: Support and contribute to a 60% pitch win rate where involved.

Build a scalable pitch read team for all new business pitches. Client Communications Strategy

Strategic Plan Adoption: 100% of top -tier clients to have annual strategic plans and roadmaps in place.

Client Engagement Index: Track and improve engagement with client stakeholders across accounts as per Vantage or equivalent feedback.

Relationship Health Monitoring: Improvement in relationship health scores or metrics (internal or client -side surveys) by 10%-20% YoY. Client Operations

OMS Adoption: Achieve 90% compliance with OMS usage across client teams - based on applicability.

Team Right -Sizing: 100% of key accounts to have accurate and balanced resourcing based on scope and delivery needs.

Client Onboarding Success: Complete all new client onboarding within agreed timeline and satisfaction benchmarks.

Client budget retention: Retain 95% of committed client media budgets year -on-year across your portfolio.

Forecast Accuracy ---Maintain forecasts within 5% variance.

Zero Revenue Leakage ---Ensuring no missed or unbilled revenue due to process gaps

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