Design Services Manager- Commercial Interiors
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Job Location:
Cartersville, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title
Design Services Manager- Commercial InteriorsPosition Overview
Shaw Commercial is a global design leader in commercial flooring design delivering innovative solutions for some of the worlds most creative/dynamic environments. Our commercial brand portfolio and expansive product offerings provide insight-driven solutions across the workplace education healthcare senior living hospitality and multi-family spaces. Supported by over 400 account executives worldwide our Design Services team collaborates closely with clients to create flooring solutions that inspire and perform.
The Design Services Manager leads the strategic direction and implementation of our interior design and visualization teams. They are someone that is a strong communicator curious and connector playing a key role as the keeper of connectivity across internal departments and ensuring brand identity in-market.
Strategic Leadership & Service Development
Lead the long-term vision strategy and performance of Commercial Design Services.
Own the long-term vision strategy and performance of Commercial Design Services including interior design and visualization.
Develop and execute a customer-informed strategic plan that aligns market needs tools and services to business priorities and growth opportunities.
Partner with the VP of Strategic Accounts A&D to activate under-engaged firms and position Design Services as a business development accelerator.
Drive adoption of branded design services through targeted marketing sales enablement and performance reporting.
Establish ROI benchmarks and financial metrics to guide strategic investments prioritize segments and measure impact.
Lead vendor strategy third-party contract negotiations and project routing to ensure internal standards efficiency and scalability.
Champion technology and system enhancements to improve operational effectiveness.
Coach and develop direct reports using PX as a framework for performance and growth.
Cross-Functional Collaboration & Experience Alignment
Ensuring the customer associate and brand experience stays cohesive across teams tools and touchpoints.
Own the end-to-end customer and associate experience across Design Services touchpoints.
Ensure brand identity is consistently and accuratelyrepresentedin-market and across all service interactions.
Build strong cross-functional partnerships with sales design marketing and digital teams to align goals and execution.
Act as a connector between sales and digital teams to deliver cohesive user-centered solutions.
Share segment channel and customer insights to inform organizational decision-making.
Digital Experience & Platform Innovation
Driving the evolution of digital tools and platforms to support design services and customer engagement.
Collaborate with digital teams to innovate and enhance online tools that support customer engagement and design services.
Ensure digital platforms reflect the brands design vision while prioritizing ease of use and customer needs.
Provide customer insights to guide the development of visualization tools and interactive website features.
Defining system and digital requirements in partnership with Interior Design and Project Manager for sales tools and collaborate with Patcraft and Shaw Contract to execute those requirements.
Measure the performance of design services and visualization translating insights into clear ROI and business impact reports.
Position Requirements:
Bachelors degree in Interior Design or Interior Architecture(CIDA-accredited)orArchitecture (NAAB-accredited).
Minimum5 years of interior design experience
1 years direct leadership experience
Approximately30% travelto support client engagements site visits and industry events
ProficiencyinMicrosoft 365 Adobe Creative Suite Revit and CAD
Abilityandwillingnessto work in a hybrid way at theCreate Centre Cartersville GAcampus 3-5 days a week depending on the needs of the business
Highly preferred experiences andskills:
Commercial industry experience
Excellent communication skills (written and verbal)
Proven capability to apply customer and industry insights into design and business solutions.
Strategic curious and collaborative mindset with the ability toinfluence acrossteams.
Highly organized with strong prioritization and execution skills.
Competencies:
Demonstrate Customer Orientation
Drive Innovation
Demonstrate Inclusive Leadership
Build Trusting Relationships
Demonstrate Strategic Influence
Shaw benefits include:
Medical dental and vision insurance
Life insurance and disability coverage
Tuition reimbursement
Employeeassistanceprogram
Health savings account
Paid Time Off
Parental Leave
401K and Retirement Plans
Product discounts for employees
Adoptionassistance
Shaw Family Health Center (Dalton GA and Cartersville GA locations)
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#ShawIND
Work Shift
8 Hr non-rotating shift Hrs fall to in punch day Observed Calendar shift starts AMRequired Experience:
Manager
Key Skills
About Company
We are approximately 20,000 individuals bound together by a common vision to create a better future, for our customers, for our company, for our people, and for our communities. By combining deep market knowledge with new ways of thinking, we drive innovation into our business and set ... View more
