Director of Engagement — Integrated Strategy

Washington, AR - USA

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Department:

Client Services

Job Summary

About Social Driver:
Social Driver is a leading communications and digital agency that partners with top brands nonprofits and mission-driven organizations to create impactful campaigns engagement strategies and digital experiences. We believe in the power of partnerships storytelling and community-driven solutions to move people and organizations forward.

About this Position:
Social Driver is seeking a Director of Engagement Integrated Strategy to join our Client Engagement team in a senior leadership capacity. This role is designed for a strategic architect who excels at connecting multiple disciplines to deliver cohesive client solutions and lead high-level relationships with a focus on trust and authenticity. As a primary strategic partner you will manage a dedicated portfolio of clients while serving as a vital consultant for the broader team stepping into various project types to provide clarity elevate the quality of work and ensure operational continuity and client satisfaction.

The successful candidate will transform broad often ambiguous client goals into organized actionable strategies and plans that internal teams can execute with precision. This requires a professional with significant agency experience and a versatile skill set including the intellectual range to provide confident strategic direction across digital communications and marketing disciplines. Beyond technical expertise the role demands operational agilitya proactive mindset suited for an evolving agency environment where navigating complex projects is the norm. Ultimately you will be responsible for providing inclusive guidance turning unclear briefs into structured executable plans that empower our diverse teams to succeed and move ambitious programs forward.

Key Responsibilities

Client Strategy & Relationship Leadership

Own a dedicated portfolio of clients as their primary strategic partner and day-to-day relationship lead.
Lead with expertise and confidence regardless of the discipline or channel the work involves from digital and content to communications web or marketing strategy.
Run client meetings workshops and reviews with a presence that builds credibility and trust.
Anticipate client needs before theyre expressed and proactively bring forward smart recommendations and strategic direction.
Maintain strong long-term relationships that result in high client satisfaction and engagement growth.

Integrated Project Architecture & Strategy

Step into projects across any discipline and quickly provide strategic direction whether the work is well-defined or still taking shape.
Architect projects and programs that lack clear definition scope the work establish the framework define deliverables and align internal teams and clients around a shared plan.
Translate ambiguous client goals into structured executable strategies that teams can build against.
Apply deep cross-disciplinary knowledge spanning digital strategy UX content communications marketing and more to build solutions that are both sophisticated and pragmatic.
Serve as a senior thought partner across the engagement team contributing strategic direction on peer accounts as needed.

Program & Team Coordination

Oversee the overall strategic direction and health of client programs ensuring alignment across disciplines and consistent quality of output.
Partner with project management and specialist teams to maintain timelines scope and delivery standards.
Flex into any workstream with a high level of skill providing real value regardless of whether the work falls within a primary specialty.
Identify risks and ambiguity early and resolve them before they become problems for the client or the team.

Qualifications

Agency experience. Youve operated at pace inside a digital communications or marketing agency and know what it takes to manage complex work across multiple clients and stakeholders. Experience within in-house or brand organizations is a meaningful bonus as it gives you a client-side perspective that makes you a better partner.
Broad deep cross-disciplinary knowledge. You have genuine fluency across the disciplines we work in including digital strategy web and UX content communications social media marketing and more. You dont just know what they are you understand how they work deeply enough to architect projects within any of them and guide teams with authority.
Strategic architecture skills. You excel at taking ambiguity and turning it into a plan. You know how to define scope build frameworks and give teams the structure they need to execute well even when the client brief is still taking shape.
Client relationship instincts. You are a trusted presence in every client interaction. You ask the right questions provide thoughtful counsel and build the kind of relationships where clients actively seek your perspective.
Intellectual range. You can walk into a room and speak credibly about almost anything we do and you enjoy operating that way. Youre curious adaptive and comfortable with complexity.
Strong communication and facilitation skills. You present with confidence write with clarity and can run a workshop or working session that moves things forward.
Experience. 7 years of relevant experience with a strong track record of managing client relationships and leading complex multi-disciplinary programs at an agency or agency-like environment.
Travel. Occasional as-needed travel may be required to support key initiatives and client engagements.

How to Apply:

Apply online with your resume and a cover letter that outlines how you would be a great fit for the position.

Benefits:

We take pride in our culture and offer a competitive salary with great benefits like flexible PTO 401k continuing education phone reimbursement medical dental and vision short-term/long-term disability a bike-share membership flexible work schedules including Fast Lane and No Meeting Fridays and great colleagues.

Commitment to DEI:

Social Driver is committed to advancing diversity equity and inclusion in hiring marketing programming and in all other aspects of the work we do. Diversity equity and inclusion are deeply connected to our mission our success and our culture.

Required Experience:

Director

About Social Driver: Social Driver is a leading communications and digital agency that partners with top brands nonprofits and mission-driven organizations to create impactful campaigns engagement strategies and digital experiences. We believe in the power of partnerships storytelling and community-...

Key Responsibilities

Client Strategy & Relationship Leadership

Own a dedicated portfolio of clients as their primary strategic partner and day-to-day relationship lead.
Lead with expertise and confidence regardless of the discipline or channel the work involves from digital and content to communications web or marketing strategy.
Run client meetings workshops and reviews with a presence that builds credibility and trust.
Anticipate client needs before theyre expressed and proactively bring forward smart recommendations and strategic direction.
Maintain strong long-term relationships that result in high client satisfaction and engagement growth.

Integrated Project Architecture & Strategy

Step into projects across any discipline and quickly provide strategic direction whether the work is well-defined or still taking shape.
Architect projects and programs that lack clear definition scope the work establish the framework define deliverables and align internal teams and clients around a shared plan.
Translate ambiguous client goals into structured executable strategies that teams can build against.
Apply deep cross-disciplinary knowledge spanning digital strategy UX content communications marketing and more to build solutions that are both sophisticated and pragmatic.
Serve as a senior thought partner across the engagement team contributing strategic direction on peer accounts as needed.

Program & Team Coordination

Oversee the overall strategic direction and health of client programs ensuring alignment across disciplines and consistent quality of output.
Partner with project management and specialist teams to maintain timelines scope and delivery standards.
Flex into any workstream with a high level of skill providing real value regardless of whether the work falls within a primary specialty.
Identify risks and ambiguity early and resolve them before they become problems for the client or the team.

Qualifications

Agency experience. Youve operated at pace inside a digital communications or marketing agency and know what it takes to manage complex work across multiple clients and stakeholders. Experience within in-house or brand organizations is a meaningful bonus as it gives you a client-side perspective that makes you a better partner.
Broad deep cross-disciplinary knowledge. You have genuine fluency across the disciplines we work in including digital strategy web and UX content communications social media marketing and more. You dont just know what they are you understand how they work deeply enough to architect projects within any of them and guide teams with authority.
Strategic architecture skills. You excel at taking ambiguity and turning it into a plan. You know how to define scope build frameworks and give teams the structure they need to execute well even when the client brief is still taking shape.
Client relationship instincts. You are a trusted presence in every client interaction. You ask the right questions provide thoughtful counsel and build the kind of relationships where clients actively seek your perspective.
Intellectual range. You can walk into a room and speak credibly about almost anything we do and you enjoy operating that way. Youre curious adaptive and comfortable with complexity.
Strong communication and facilitation skills. You present with confidence write with clarity and can run a workshop or working session that moves things forward.
Experience. 7 years of relevant experience with a strong track record of managing client relationships and leading complex multi-disciplinary programs at an agency or agency-like environment.
Travel. Occasional as-needed travel may be required to support key initiatives and client engagements.