Maintenance Supervisor
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
MAINTENANCE SUPERVISOR HANOI
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Shape the future of cities. Join our flow.
Why this role
The purpose of the Maintenance Supervisor role is to lead the operational service delivery team that ensures that KONE always delivers on its commitments to our customers in a safe and timely manner and to the agreed high standard of quality.
The Maintenance Supervisor establishes and maintains good relationships with his/her customers through regular interaction with them. He/she also coaches leads and motivates the Service Technicians to continuously improve field performance. He/she manages the maintenance operations and variable costs according to the targets. With the help of dedicated repair tendering resources in Customer Service and Administration team Maintenance Supervisors ensure that repair and callout sales targets are achieved.
What will you be doing
Customer Service & Relationship Management
- Responsible for establishing and maintaining proactive relationships with all customers in the area; ensures customer experience touchpoints are followed throughout the contract lifecycle.
- Accountable for customer retention by ensuring service commitments are met and promises are kept.
- Ensures customer queries and complaints are answered and solved accurately on time and with appropriate attention.
- Promotes a service mindset by regularly visiting customers with Maintenance Technicians and communicating when promises have been delivered.
Safety & Quality
- Ensures the safety of all employees and end-users; responsible for investigating near misses incidents and accidents while following company policy on evidence custody and reporting.
- Accountable for delivering service according to contract commitments time limits KONE quality standards and local regulations.
- Promotes a strong safety and quality culture through field presence and regular field audits.
- Analyzes and takes necessary actions when new equipment enters the service base.
People Management & Leadership
- Develops technician competence and motivation through regular coaching and monthly face-to-face (FTF) discussions.
- Responsible for defining adjusting and following up on individual performance objectives and annual action plans (Field Operations Management Model).
- Ensures correct short-term resourcing (absence management) and mid-term capacity planning.
- Cascades regional direction and targets; communicates safety messages and technical/code requirements to the team.
- Validates technician timesheets prior to payroll and manages all field resources (tools uniforms PPE and mobile devices).
Repair Sales & Finance
- Manages the repair sales funnel monitoring that leads are converted to opportunities tenders and orders by the back-office.
- Identifies and promotes repair leads and new business opportunities through regular customer meetings.
- Approves non-billable repairs above monetary thresholds makes invoicing decisions and supports the finance team in debt collection.
Maintenance Operations & Delivery
- Ensures field processes and maintenance methods are followed; controls service KPIs via weekly Traction Control calls and defines corrective actions.
- Accountable for variable costs margins (CMII) and proximity stock content.
- Validates service contract technical terms and assists KC3 in solving callout assignment conflicts closing open callouts and reacting to stopped equipment.
- Accountable for the timely completion of planned maintenance visits third-party inspections (including follow-ups) and the reduction of callouts in the area.
- Accountable for a proper handover from installation to maintenance and responsible for the control and authorization of overtime.
Are you the one
Qualifications
- Education: Bachelors degree in a related discipline.
- 610 years of direct experience as a Service Engineer Field Engineer or Maintenance Engineer.
- 24 years of experience as a team leader in the service industry.
Technical Expertise & Certifications
- Able to manage day-to-day maintenance while forecasting future demands for inventory accessories and spare parts.
- Strong interpersonal and communication skills to manage team members establish customer relationships and sell additional maintenance services.
- Proven ability to work under pressure and handle issues in a fast-paced environment.
At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on Experience:
Manager
Key Skills
- Robotics
- HVAC
- Packaging
- CMMS
- Maintenance Management
- Property Maintenance
- OSHA
- Maintenance
- Painting
- Programmable Logic Controllers
- Supervising Experience
- Troubleshooting
About Company
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral ... View more
