OMS Business Analyst
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Job Location:
Oakland, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
We are seeking an experienced OMS Business Analyst with strong utility domain expertise to support customer experience enhancements for planned and unplanned electric outages. The ideal candidate will have deep functional and technical knowledge across OMS ADMS data analytics platforms middleware and notification systems and will work closely with leadership and crossfunctional teams to evolve technical and architectural solutions that improve outage communications and operational outcomes.
Required Experience
- Minimum 5 years of Utility SME experience across:
- Outage Management Systems (OMS)
- Advanced Distribution Management Systems (ADMS)
- Data Analytics Platforms
- Middleware integrations
- Notification and data streaming technologies
- 5 years of related professional experience
- 5 years working in an Agile environment with strong understanding of Agile values and principles
Technical & Functional Skills
Education & Core Skills
- Bachelors degree in Computer Science Management Information Systems or a related field (or equivalent practical experience)
- Excellent oral and written communication skills
- Strong collaboration and stakeholder management abilities
- Proven ability to influence at the Director level and build strong partnerships across organizations
- Selfdriven decisive with strong ownership and execution mindset
- Demonstrated ability to build teams foster collaboration and elevate overall team performance
Technical Knowledge
- Strong technical and functional expertise in supported products and platforms
- Excellent analytical skills with the ability to:
- Analyze quantitative data
- Identify statistically relevant insights
- Translate insights into business and technical recommendations
- Experience with technologies including (but not limited to):
- Advanced Distribution Management Systems (ADMS)
- Outage Management Systems (OMS)
- Data & Analytics Platforms (e.g. Palantir Foundry)
- Middleware Platforms (e.g. MuleSoft)
- Voice / Text / Email Notification Platforms
- Data Streaming Technologies (e.g. Apache Kafka Apache Flink)
Business Process Knowledge
- Deep understanding of utility business processes including:
- Planned electric outages
- Unplanned electric outages
- Customer communications during outage events
- Integration between field execution systems and customerfacing channels
Roles & Responsibilities
With a strong focus on customer experience during planned and unplanned electric outages the OMS Business Analyst will:
- Create and maintain an architectural vision aligned with overall product vision.
- Evolve the technical vision to incorporate new and emerging technologies.
- Challenge current and future technical needs while driving:
- Enterprise standardization
- Consistency across customer communication channels
- Evaluate and make tradeoffs among technology options to balance:
- Execution risk
- Supportability
- Vendor dependencies
- Total Cost of Ownership (TCO)
- Quickly assess solution alternatives and move toward the most viable options.
- Analyze:
- Quantitative customer experience scores
- Operational system metrics
- Field execution data
to identify opportunities to improve customer experience and outage communications.
- Collaborate closely with business stakeholders product owners architects and engineering teams.
- Act as a trusted SME and advisor in OMSrelated initiatives.
