Aftersales Service Manager (North AmericaEuropeMiddle East Market)

Hanoi - Vietnam

Monthly Salary: Not Disclosed

Experience Required: 5years

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

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Overview:

The Aftersales Service Manager is responsible for leading and managing aftersales service operations across assigned overseas markets (North America / Europe / Middle East) ensuring service excellence delivering a superior customer experience and aligning with global aftersales strategies.

Job responsibilities:

1. Aftersales Service Operations Management:

Plan implement and control aftersales service activities across international markets including Mobile Service (MBS) Mobile Body & Paint (MBC) Valet Service and other service models.

Identify evaluate and develop partnerships with external service providers; negotiate and establish collaborations particularly for paid service operations in regions such as North America and Europe.

Monitor and manage the execution of defect rectification programs and recall campaigns across markets.

2. Customer Experience & Complaint Management:

Oversee the end-to-end handling of aftersales complaints: intake assignment tracking and resolution.

Support resolution of complex or escalated aftersales cases beyond Customer Call Center capabilities.

Review and evaluate goodwill support proposals from local markets ensuring consistency fairness and effectiveness in customer handling.

Collaborate with Customer Call Center teams to design and implement customer experience improvement initiatives and campaigns.

Requirements

Bachelors degree or higher in Automotive Engineering Business Administration or related fields.

Minimum 5 years of experience in automotive manufacturing or aftersales service operations.

Experience working with or supporting overseas markets (North America Europe or Middle East) is highly preferred.

Strong knowledge of aftersales operations recall management and customer experience.

Strong end-to-end project management skills with the ability to plan execute monitor and deliver projects effectively across cross-functional teams.

Proven ability in stakeholder management negotiation and problem-solving.

Fluent in English; additional languages are an advantage.

Willingness to travel frequently for business trips across assigned overseas markets.

We appreciate your interest in this opportunity. Given the high volume of applications we will only be able to contact shortlisted candidates. We value your understanding and patience in this process. Thank you for your interest and cooperation.

Required Skills:

- Minimum 5 years of experience in automotive manufacturing or aftersales service operations. - Experience working with or supporting overseas markets (North America Europe or Middle East) is highly preferred. - Strong knowledge of aftersales operations recall management and customer experience. - Strong end-to-end project management skills with the ability to plan execute monitor and deliver projects effectively across cross-functional teams. - Proven ability in stakeholder management negotiation and problem-solving. - Fluent in English; additional languages are an advantage. - Willingness to travel frequently for business trips across assigned overseas markets.

Required Education:

Bachelors degree or higher in Automotive Engineering Business Administration or related fields.

Overview:

Job responsibilities:

1. Aftersales Service Operations Management:

Plan implement and control aftersales service activities across international markets including Mobile Service (MBS) Mobile Body & Paint (MBC) Valet Service and other service models.

Identify evaluate and develop partnerships with external service providers; negotiate and establish collaborations particularly for paid service operations in regions such as North America and Europe.

Monitor and manage the execution of defect rectification programs and recall campaigns across markets.

2. Customer Experience & Complaint Management:

Oversee the end-to-end handling of aftersales complaints: intake assignment tracking and resolution.

Support resolution of complex or escalated aftersales cases beyond Customer Call Center capabilities.

Review and evaluate goodwill support proposals from local markets ensuring consistency fairness and effectiveness in customer handling.

Collaborate with Customer Call Center teams to design and implement customer experience improvement initiatives and campaigns.

Requirements

Bachelors degree or higher in Automotive Engineering Business Administration or related fields.

Minimum 5 years of experience in automotive manufacturing or aftersales service operations.

Experience working with or supporting overseas markets (North America Europe or Middle East) is highly preferred.

Strong knowledge of aftersales operations recall management and customer experience.

Strong end-to-end project management skills with the ability to plan execute monitor and deliver projects effectively across cross-functional teams.