SoftlineCustomer Service Order Controller

Ho Chi Minh City - Vietnam

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Roles Objective
Fully following work procedure and timely & well control related document and job record.
Provide excellent customer services to satisfy clients need.
Be able to manage on-process order status.
Skill of dealing with variable & challenging situations.

Specific Responsibilities
Sample pick up request.
Give guideline to client how to fulfill a test application form
Check Test Application Form of many buyer testing programs & sample size; and follow-up with client on the missing.
Register job into company software
Clarify unclear information of testing program with Key Account Manger
Prepare Proforma Invoice (PI) (understand Sales quotation & test assignment of job) & send to client.
Check client payment status (contract or in advance) & updated report release status
Handle client queries (collect information/ advice from related team(s))
Handle client complaint
Handle internal query on order status.
Provide correct PI to Admin team for invoicing
Deliver company service to client
Able to satisfy clients need within scope of job
Willing on handling a new request/ procedure.
Able to cooperate with other teams (ex: Lab Reporting Sales) in order to satisfy clients requirement.
Will be received clients complaint & in front of challenging situations.
Able to deal with hard situation & have skill to soften it & seek for a solution to maintan clients retention.
Other duties upon requested

Qualifications :

University or above (Chemical or Textile/ garment industry)
Good communication skills (Listening to fully understand Explanation clearly & easy to understand)
Fluently using English
Good at Microsoft Office (Word Excell Outlook Power Point)
Strong social intelligence and influencing skill

Additional Information :

Careful
Trustworthy
Systematic thinking
Situation behavior skill
Active & willing to handle new things

Remote Work :

Employment Type :

Full-time

Roles ObjectiveFully following work procedure and timely & well control related document and job record.Provide excellent customer services to satisfy clients need.Be able to manage on-process order status.Skill of dealing with variable & challenging situations. Specific ResponsibilitiesSample pick ...

Key Skills

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About Company

SGS

We are SGS the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and ... View more

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