Customer Service H&N
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Job Location:
Ho Chi Minh City - Vietnam
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Receive samples and register on the system. Encode and take photos of samples.
Understand customers requirements about test items create sample delivery by choosing test item test method unit LOD/LOQ test matrix and make sure test items are performed by proper labs (Chemical Lab Micro Lab Heavy Metal Lab.) or registration form (if the tests are subcontracted) basing on application form/quotation/clients request for each order for team leader review.
Send order confirmation and update to relevant teams if there are any updates from clients to have proper actions.
Follow up the results tested by subcontractor and have proper actions.
Prepare PI and input orders to BOSS. Handle invoicing process and money collection (via bank accounts or cashier).
Track orders and provide information requested by clients.
Input order information into job management file for controlling productivity revenue...
Comply with QHSE policy & Quality management system (SOP forms guidelines ISO17025 etc.).
Cooperate with other teams to reach revenue target transfering better service for customers.
Other duties as requested by team leader/ CS Supervisor.
Qualifications :
College graduation with related background (Analytical Chemistry/ Food Chemistry/ Biotechnology/ Mircobiology)
Fresh student or experienced CS staffs below 2 years
English level B or equivalent
Good communication skill
Good computer skill
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
We are SGS the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and ... View more
