Program Manager II, Flex Field Operations

At Amazon we strive to be Earths most customer-centric company where people can come to find and discover anything they might want to buy online. At Amazon Logistics (AMZL) we are building a world-class last mile operation significantly complimented by our brand new service which works directly with independent contractors called delivery partners to make deliveries to our customers. With this new last mile delivery service individuals can now be their own boss delivering Amazon packages. It is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on board schedule delivery times guide them through their deliveries with in-app mapping and navigation and more. The approach and technology are nothing short of disruptive and promise to challenge traditional approaches and change the way the industry operates.

We are continuing to build a high paced and lean Japan team to implement and expand our last mile capabilities across key segments of Japan Transportation business. Amazon is now looking to hire an experienced passionate dynamic analytical innovative hands-on and (most importantly) customer-obsessed Field Operations Program Manager.

We are seeking a Program Manager in Japan to help establish Amazon Logistics last mile delivery as the preferred provider in this specific space in order to build our network of Delivery Partners to drive the Safety environment product utilization and service optimization within the Amazon Logistics world. Internally this leader will work directly with the last-mile Delivery Stations and with functions that cut across the organization including Safety team technology transportation operations and customer service to drive a great customer experience for our program.

The successful candidate will be self-motivated passionate highly analytical and detail-oriented possess superior interpersonal and communication skills and be comfortable working independently to drive growth and change in a fast-paced environment. An extreme bias for action is an absolute must and candidates must demonstrate a superior track record of delivering results.

Key job responsibilities
Responsible for the On-road experience of Flex DPs
Monitor key metrics such as ROBL EORS DFB to identify trends and inform leadership decisions
Analyze operational data to identify trends bottlenecks and improvement opportunities
Collaborate with cross-functional teams (Internal Flex Internal AMZL/SSD/AGL Delivery Station Worldwide teams Legal) to identify and implement optimized solutions
Surface insights through business mechanisms (WBR MBR QBR escalation reviews) to receive alignment and drive prioritization


- 3 years of program or project management experience
- 3 years of Computerized Maintenance Management System program experience
- 3 years of maintenance planner/scheduler in industrial maintenance manufacturing or distribution industries experience
- 3 years of advanced Microsoft Word and Excel experience
- Bachelors degree in relevant field or 2 years of Amazon RME (BB/3P) full time experience
- Business level of speaking reading & writing of Japanese
- Business level of speaking reading & writing of English

- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules

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