Customer Service & Sales Representative

Sterling, MA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Reston Limousine is currently hiring for a Customer Service & Sales Representative to join our team in Sterling Virginia. Reston Limousine in the largest luxury transportation company in the D.C Metropolitan area with over 36 years of business. Apply today to join our award-winning team.

Job Title: Customer Service & Sales Representative

Job Summary: We are seeking a dedicated and customer-focused Customer Service/Sales Representative to join our this role you will serve as the primary point of contact for customers addressing inquiries resolving issues managing booking requests and ensuring a smooth and efficient reservation process. The ideal candidate is an excellent communicator problem-solver and team player who thrives in a fast-paced environment.

Key Responsibilities:

Handle incoming reservation requests via phone email or online systems
Accurately enter and update booking information in the reservation system
Provide customers with information about services availability pricing and policies
Assist customers with changes cancellations and special requests
Maintain up-to-date knowledge of company offerings and promotions
Coordinate with other departments to ensure customer needs are met
Ensure all reservations are processed efficiently and accurately
Maintain records and prepare reports as required

Respond to customer inquiries via phone email a timely and professional manner
Resolve product or service issues by identifying the problem offering solutions and following up to ensure resolution
Maintain accurate records of customer interactions and transactions
Handle complaints with empathy and professionalism
Process orders forms applications and requests as needed
Meet or exceed performance metrics including response time and customer satisfaction

Key Skills & Competencies:

Customer Service
Problem Solving
Conflict Resolution
Computer Literacy
Team Collaboration

Days & Hours:

Monday Friday 9am 6pm

Pay Structure:

Salary Commission: $45K start (with key performance metrics offering immediate 5K jumps if achieved)

1% Commission on Sales paid monthly in arrears (first 12 months will typically equate to 1m 1.3m sales equivalent to 10k-13k commission)

Required Experience:

Job Title: Customer Service & Sales Representative

Key Responsibilities:

Handle incoming reservation requests via phone email or online systems
Accurately enter and update booking information in the reservation system
Provide customers with information about services availability pricing and policies
Assist customers with changes cancellations and special requests
Maintain up-to-date knowledge of company offerings and promotions
Coordinate with other departments to ensure customer needs are met
Ensure all reservations are processed efficiently and accurately
Maintain records and prepare reports as required

Respond to customer inquiries via phone email a timely and professional manner
Resolve product or service issues by identifying the problem offering solutions and following up to ensure resolution
Maintain accurate records of customer interactions and transactions
Handle complaints with empathy and professionalism
Process orders forms applications and requests as needed
Meet or exceed performance metrics including response time and customer satisfaction

Key Skills & Competencies: