Practice Operations Manager

Grand Rapids, MI - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Welcome to Cherry Health - video about Cherry Health

OVERVIEW OF POSITION:

Responsible for setting the direction for multiple sites within Grand Rapids for provision of professional quality clinical services and creating a team environment that ensures high quality care. Provide oversight for all operational requirements at assigned location(s) including but not limited to staffing safety and ensuring compliance with all organizational governmental and accrediting body requirements.

Must adhere to the organizational Policies Procedures Code of Ethics and all licensing and accreditation standards of the position. Must represent the organizations Mission in all actions and communications.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Demonstrate leadership and management skills that foster a culture of high performance.
Model and communicate key values in a way that supports Cherry Healths mission.
create scheduled staff hours of work priorities and assignments to ensure efficient operation based on workload.
Direct supervise train evaluate competencies.
Provide coaching consistently promptly and appropriately to all site staff
Regularly hold meetings to communicate organizational initiatives and updates to staff.
Assist in the development and monitoring of department/program budget.
In collaboration with clinical and operations leadership implement and measure continuous quality improvement programs and activities.
Conduct quality assurance activities through reviews meetings reports and observation of results according to professional practice standards and regulatory compliance.
Identify and remediate all health and safety concerns at assigned location(s).
Review risk management and ensure a safe environment for patients and staff
Collaborate with medical leadership to drive productivity expectations and maximize efficient operations of clinic(s).
Collaborate with community partners to provide resources to clients served by the organization.
Coordinate interdisciplinary planning to meet patient care and health service objectives.
Participate in planning and coordinating emergency preparedness plans.
Other duties as assigned.

SKILLS / KNOWLEDGE / ABILITIES:

Strong interpersonal verbal non-verbal and written communication skills.
Ability to exhibit professionalism when interacting with patients providers staff and external partners.
Self-motivated with strong organizational and time management skills
Ability to identify problems think logically and devise practical solutions.
Proficiency with Microsoft Office Suite and experience with EMR/EHR platforms.
Understanding of policies procedures and operations of a health care practice.
Willingness to work outside of normal business hours if needed.
Ability to work autonomously with limited supervision.
Basic Life Support/CPR training according to requirements of license or certification.
Working knowledge and awareness of state and federal requirements and codes governing treatment.

COMPETENCIES:

Leadership
Communications & Relationship Management
Business Acumen
Customer Service
Collaboration
Integrity
Respect
Professionalism
Learning

EDUCATION / LICENSES / CERTIFICATES:

Bachelors Degree in health administration business a clinical specialty or a related field is required. A valid RN license in the state of Michigan is preferred.

EXPERIENCE:

Seven to ten years experience in a medical or behavioral health clinic is required with a minimum of five years in a supervisory or management role.

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job listed above.

PHYSICAL REQUIREMENTS

Possible exposure to patients/clients with illnesses and/or infections. Frequent telephone and computer use requiring manual dexterity for writing and computer use. Sitting standing or walking for extended periods of time. Specific vision abilities required by this job may include close vision distance vision and ability to adjust focus. May require bending squatting or kneeling and lifting up to 50 pounds. Use of Personal Protective Equipment (PPE) as required.

CLIENT POPULATION SERVED:

May serve all populations

Who we are:

Cherry Health Michigans largest Federally Qualified Health Center (FQHC) operates in six counties across the state is based in Grand Rapids. With a team of more than 800 health care professionals at 20 locations Cherry Health focuses on removing barriers expanding access and delivering comprehensive quality health care services to underserved communities regardless of an individuals insurance status or ability to pay. We provide primary care dental vision behavioral health pharmacy services substance abuse services residential re-entry services school-based health centers and more.

Our Mission:

Cherry Health improves the health and wellness of individuals by providing comprehensive primary and behavioral health care while encouraging access by those who are underserved.

Our Vision:

Our community will be healthier because we will seek out and welcome those who need our services. All will be treated as family with integrated coordinated care to improve health and personal well-being.

Our Values:

Collaboration Support the Cherry Health mission by encouraging teamwork to accomplish organizational goals.
Customer Service Serve internal and external customers in a welcoming manner with compassionate care.
Innovation Embrace creativity to improve patient care and workplace efficiency while remaining curious and open to learning.
Integrity Uphold the highest ethical standards by being honest and trustworthy.
Professionalism Create a positive work environment where we care accountable for our decision our action and the results.

Benefits:

Cherry Health has excellent benefit offerings dependent on employment status. Check out a sample of the benefits available to our team members below!

Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles
Medical Dental and Vision Insurance for you and your family
Generous Paid Time Off benefit 4 weeks per year for full time
Paid holidays - 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays!
403(b) Retirement Savings Plan with generous employer match - $ for $ match up to 5%
MET and MESP 529 Savings Plans
Pet Insurance!
Employee Assistance Program

Our policy is to offer all employees and applicants for employment equal opportunity without regard to race color religion gender national origin age disability genetic information marital status height weight sexual orientation gender identity or status as a covered veteran in accordance with applicable federal state and local laws or any other protected category.

Required Experience:

Manager

Welcome to Cherry Health - video about Cherry HealthOVERVIEW OF POSITION:Responsible for setting the direction for multiple sites within Grand Rapids for provision of professional quality clinical services and creating a team environment that ensures high quality care. Provide oversight for all oper...