Junior to Intermediate Helpdesk Engineer
Share
Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
The Helpdesk L3 Engineer will be responsible for tickets and solving issues.
Key Responsibilities:
Job Experience and Skills Required:
Apply now!
For more IT jobs please visit also specialise in recruiting in the following:
Software Development
Data Engineer
Data Analyst
Infrastructure
Architecture
... and more!
If you have not had any response in two weeks please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.
For more information contact:
Monica de Wet
Senior Recruitment Consultant
Experience:
- Serve as the senior escalation point for complex technical incidents across endpoints identity and access management VPN/ZTNA network routing and cloud-connected services.
- Lead automation initiatives to reduce repetitive service desk tickets and improve operational efficiency leveraging tools such as Intune PowerShell Autopilot and workflow automation platforms.
- Manage and enhance secure access controls through Microsoft Entra ID conditional access policies and Microsoft 365 security configurations to ensure strong identity and device protection.
- Support hybrid network environments including the design troubleshooting and optimisation of Azure hub-and-spoke architectures and FortiGate VPN/ZTNA connectivity.
- Resolve escalated security incidents including suspected account compromise MFA-related anomalies and email quarantine or security escalations.
- Provide technical leadership during incidents and outages responding effectively under pressure and guiding teams toward rapid resolution.
- Drive operational improvements by developing runbooks improving support processes and implementing automation strategies that enable faster resolution by L1 and triage teams.
Job Experience and Skills Required:
- 5 years experience in IT operations / support with at least 2-3 years in a senior capacity
- Strong Azure and Entra ID skills including hybrid identity role-based access control and conditional Access policies
- Solid knowledge of endpoint management with Intune and Autopilot for both Windows and macOS devices
- Hands-on troubleshooting experience with FortiGate VPN/ZTNA and general networking (routing DNS wifi and Vlans)
- Proficiency with PowerShell scripting or similar tools for automation and bulk actions
- Working knowledge of Microsoft 365 E5 Stack (Defender for Endpoint Purview and Compliance tools - advantageous)
Apply now!
For more IT jobs please visit also specialise in recruiting in the following:
Software Development
Data Engineer
Data Analyst
Infrastructure
Architecture
... and more!
If you have not had any response in two weeks please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.
For more information contact:
Monica de Wet
Senior Recruitment Consultant
Experience:
Junior IC
About Company
Network Recruitment specializes in talent solution services in the fields of IT, Finance, Engineering & Supply Chain. Visit our website for more info.
