Associate ECT

About CleanHarbors:

Clean Harbors Inc. () is a NYSE listed US based $4.3 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim who today remains the companys Chairman and CEO.

Everywhere industry meets environment Clean Harbors is on-site providing premier environmental energy and industrial services. Clean Harbors employs a dedicated workforce of 18000 employees and has over 450 service locations across the U.S. Canada and Mexico. Beyond addressing the environmental needs of its more than 300000 customers the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico the anthrax attacks in New York the 2015 avian flu outbreak that devastated the poultry industry Hurricanes Katrina Rita and Sandy and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers along with other major chemical releases into the environment.
Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech savvy business stakeholders at Clean Harbors. The GCC employees form part of our globally integrated teams that provide cutting-edge IT solutions and production support across platforms. Our shared services teams work seamlessly with their global counterparts in providing critical 24x7 support in various functions including Finance HR Procurement IT and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees.
Clean Harbors Inc. () is a NYSE listed US based $4.3 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim who today remains the companys Chairman and CEO.

Everywhere industry meets environment Clean Harbors is on-site providing premier environmental energy and industrial services. Clean Harbors employs a dedicated workforce of 18000 employees and has over 450 service locations across the U.S. Canada and Mexico. Beyond addressing the environmental needs of its more than 300000 customers the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico the anthrax attacks in New York the 2015 avian flu outbreak that devastated the poultry industry Hurricanes Katrina Rita and Sandy and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers along with other major chemical releases into the environment.
Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech savvy business stakeholders at Clean Harbors. The GCC employees form part of our globally integrated teams that provide cutting-edge IT solutions and production support across platforms. Our shared services teams work seamlessly with their global counterparts in providing critical 24x7 support in various functions including Finance HR Procurement IT and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees.

Job Title: Employee Care Team Associate HR Shared Services

Shift Timings: 05:30 PM 02:30 AM IST. Willingness to work from office and stretch when business requires

Role Brief:
This is a role of an HRSS ECT Associate who will primarily be responsible for our Employee Care Contact Center Team supporting our US & Canada employees.

Job Description:
Ensuring that Health and Safety is the number one priority by complying with all safe work practices policies and processes and acting in a safe manner at all times
Provide exceptional customer service to all our employees and internal stakeholders who call in promptly addressing inquiries and resolving issues related to Benefits Payroll & other category of requests
Liaise with colleagues and navigate cross-discipline escalations to provide timely resolutions and support open communication amongst the organization
Stay up-to-date with company policies procedures and legal requirements and always ensure compliance
Meet process SLAs/ metrics productivity and quality targets within the established timelines
Raise process related issues/ concerns on time with process excellence and team lead
Provide support in other HR Shared Services areas such as benefits administration employee data management and employee record keeping as needed

What will you bring in
Bachelors degree in Human Resources Business Administration or a related field (or equivalent experience)
Minimum of 2-3 years of experience in HR Administration
Strong organizational skills with the ability to manage multiple tasks and deadlines in a fast-paced environment
Excellent attention to detail and accuracy in data entry and record keeping
Strong communication skills both written and verbal with the ability to communicate effectively with employees at all levels of the organization
Ability to handle confidential information with discretion and professionalism
Proficient in MS Office (Word Excel PowerPoint) and experience with HRIS or other HR systems