Cash Management & Reservation Assistant

Agency

Dept of Natural and Cultural Resources

Division

Job Classification Title

S-Operations & Trades (S)

Position Number

Grade

TS

About Us

The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state including 27 historic sites seven history museums two art museums five science museums four aquariums 35 state parks four recreation areas dozens of state trails and natural areas the North Carolina Zoo the State Library the State Archives the N.C. Arts Council the African American Heritage Commission the American Indian Heritage Commission the State Historic Preservation Office the Office of State Archaeology the Highway Historical Markers program the N.C. Land and Water Fund and the Natural Heritage Program. The Departments vision is to be the leader in using the states natural and cultural resources to build the social cultural educational and economic future of North Carolina. Everyone is welcome. For more information please visit . We encourage you to apply to become a part of our team!

Description of Work

The North Carolina Zoo is expanding making this an exciting opportunity to join our team. We are seeking a detailoriented efficient and customerfocused individual to serve as a Cash Management Assistant/Reservation Assistant.

In this role the Cash Management/Reservation Assistant supports the Cash Management and Reservations Branch by providing accurate efficient and friendly service to Zoo guests and staff. Team members are trained to process advance ticket sales and reservations assist with daily cash office operations and utilize pointofsale and online reservation systems. They handle financial transactions maintain precise records respond to inquiries and help ensure smooth professional support for Zoo programs events and daily operations.

Key Responsibilities include but are not limited to:

*Rotate between the Reservations/Advance Ticket Sales Office and the Cash Management Office as needed; crosstraining will be provided.
*Provide excellent customer service in person by phone and online to both internal and external customers.
*Process park ticket sales through group sales picnic rentals online sales and other reservation channels.
*Maintain a high level of accuracy and attention to detail when entering alphabetical and numerical data.
*Use computers and standard or specialized office equipment to complete daily tasks including pointofsale systems reservation software specialty printers and currency counters.
*Remain fully accountable for cash cash items and making change.
*Assist with daily operational funds deposits and financial reporting as directed.
*Display a sense of urgency and professionalism at all times.
*Assist with additional duties and support other Guest Services areas as assigned.

Knowledge Skills and Abilities/Management Preferences

Recruitment Range: $16.00 per hour

To receive credit for your work history and credentials you must provide the information on the application form. Any information omitted from the application form listed as general statements listed under the text resume section or on an attachment will not be considered for qualifying credit.

Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed onthe vacancy announcement. Vacancy specific knowledge skills and abilities (KSAs) and/or management preferences are notrequired. Applicants who possess the following are preferred:

Management Prefers

• Experience in cash handling reservations or guestservices work including but not limited to processing financial transactions assisting customers in person or by phone using pointofsale or reservation software and maintaining accurate records for ticketing group sales or event bookings.

Position & Physical Requirements

• Possesses sufficient cognitive ability auditory and visual acuity and communication skills to perform essential duties and follow general safety practices for animals and guests.

• Willing and able to work varied and extended shifts including holidays weekends and event support as needed which may fall outside normal Zoo operating hours.

• Able to navigate paved rough or uneven pathways.

• Must be at least 18 years of age

• Available to work weekends and holidays

This position is located at:

4401 Zoo Parkway

Asheboro NC 27205

DNCR does not engage in dual employment for temporary positions; if you are currently employed with another State agency State university or the NC National Guard and intend to remain employed with that entity you may not be considered for temporary work with DNCR.

Minimum Education and Experience

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

• High school or General Educational Development (GED) diploma

Or

• An equivalent combination of education and experience

If there are no qualified candidatesremainingin the applicant pool who meet the minimum Education and Experience or Knowledge Skills and Abilitiesrequiredfor the position the agency may consider for this position a trainee who does not meet theminimumrequirements. Salary for a trainee may be set at a lower level than the classification salary range and recruitment range that is listed in the posting with the salary beingadjusted upaccordingly as the trainee has obtained the necessary additional education and experience to fully meet the minimum qualifications as outlined in the classification specification.

Division Description

The North Carolina Zoological Park exists for the enjoyment education and inspiration of all our citizens and visitors. The mission of the zoo is to conserve and protect representative examples of natural beauty endangered and threatened plant and animal species and ecological features of the continents it represents.

Learn about the NC ZOO:

Supplemental and Contact Information

The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge skills and abilities without regard to race religion color national origin sex pregnancy gender identity or expression sexual orientation age (40 or older) disability National Guard or veteran status genetic information political affiliation or political influence.

We are an Employment First state ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. DNCR supports pay equity for women establish paid parental leave for birth adoption and foster care and implement fair chance policies. Join a team that welcomes values respects and supports all members of our work community.

Application Process

Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas to include the following: Education including high school and all degrees obtained Work Experience and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions you must provide supporting information within the Work Experience section of the application to support your answers.

• Due to the volume of applications received we are unable to provide information regarding the status of your application. The hiring process may take several weeks.

• Be sure to complete the application in full. Applicants are unable to submit more than one application to an individual posting. Only one application received prior to the closing date will be accepted. Applications must be submitted by 11:59:59 PM on the night prior to the closing date.

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. If you have student loans becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit to learn more.

Veterans and National Guard Preference

Applicants seeking Veterans Preference must attach a DD Form 214 Certificate of Release or Discharge from Active Duty along with the state application.

Applicants seeking National Guard Preference must attach an NGB 23A (RPAS) along with the state application if they are a current member of the NC National Guard in good standing.

Applicants who are former member of either the NC Army National Guard or the NC Air National Guard with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22 along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA) DNCR is committed to the full inclusion of all qualified individuals. As part of this commitment DNCR will ensure that persons with disabilities or known limitations covered by the PWFA are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process please contact the person indicated below.

Employment Eligibility

It is the policy of the State of North Carolina and DNCR that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).

CONTACT INFORMATION

N.C. Department of Natural and Cultural Resources

Division of the North Carolina Zoo

4401 Zoo Parkway

Asheboro NC 27205

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

Recruiter:

Barbara Christian

Email: