DescriptionPrimary Roles and Responsibilities
1. Consult with clients and internal account managers to develop and design integrated solutions from
channel partner manufacturers or other sources. Act as a key point of reference with regard to the
technical project design and specifications.
2. Provide expert and reliable consultation services relating to product or project implementations
configurations upgrades and migrations.
3. May deliver or assist with customer presentations and/or technical demonstrations on core
products/services advanced applications and emerging technologies.
4. Assist sales force by providing: design and pricing specifications network drawings and materials
list. Contributes to the effective closing of large sales opportunities. May contribute to Requests for
Proposals (RFPs) and Requests for Information (RFIs).
5. Ensure technical feasibility and accuracy of each proposed solution within cost guidelines of the
project. Provide solution development to maximize reliability/functionality of the proposed
offering.
6. Interact with product managers or vendors as necessary to support product improvements (ie
compatibility) innovations and emerging technologies
Knowledge Skills and Abilities
1. Good communication skills both verbal and written with the ability to communicate technical
concepts in a non-technical manner to all levels of client organizations. Able to establish credibility
and trust with customers
2. Ability to manage ambiguity and complexity well easily rank priorities and solve issues and
problems in a fast-paced environment
3. Working knowledge of Bicsi guidelines and ANSI-TIA North America communication cabling standards
4. Must be able to work cohesively with other Black Box departments
Education and Experience Requirements
Education Level: N/A
Education Focus (Field of Study): Engineering or other technical area
Relevant Work Experience: 3 - 5 Years
Experience Specifics (if applicable): based on individual business needs
Required Certifications: Advanced certifications in supported products may be required
Ability to travel is not required.